How to create an ACD group

[malisha]

hello,

i want to create an acd group of analogue extensions in md110 bc12, but i lack tech. suport from vendor. i think i have enough basic knowledge to do it myself, but i need info what commands to use (i suppose at some point i use acfui and icfui commands)...

step-by-step explanation would be great!

thanks!

 

[slash50]

You can't create an ACD group using analogue extensions. The only option you have is to use Group Hunt, which is like a basic ACD function.

A basic group can be set up using this command:

GHGRI:GRP=xxxx,TRAF=15,QUE=yy,SERV=10000,SEL=110000;

xxxx is the pilot number you wish to use, this must be a free number in the extension range.

yy is the queue length, if all agents are busy how many callers would you like to have waiting.

Then to assign members you use the command:

GHGRI:GRP=xxxx,DIR=zzzz;

where xxxx is the group pilot number and zzzz is the member number, which must be an existing extension.


If you really want to set up ACD using the analogue phones then a third party application must be used, for example Ericsson's Solidus e-care.

Good luck!!

 

[malisha]

thanks a lot!

 

[malisha]

just if somebody else want to use this in future, to assign members we use the command:

GHGMI:GRP=xxxx,DIR=zzzz;

 

[slash50]

Whoops, I mistyped that command!! Sorry mate )

 

[malisha]

no problemo

i will write a faq.

 

[tczmbara]

HI
if u want to use this Group Hounting after work ours (like for production are for problems) u can use CDINI - foward calls to the external number for example for mobile. Please check commands bellow

ADCOI:ABB=xxxx,TRA=zzzzzzzzz,CLASS=0;
GHGRI:GRP=yyyy,SERV=0000,TRAF=15,SEL=11001,QUE=10,LIM=2;
GHGMI:GRP=yyyy,DIR=aaaa;
CDINIIR=yyyy,DIV=xxxx;

I hope u will understand me
sorry for my english

br

Best Regards

Michal

 

[slash50]

That will also divert calls if the queue gets full during working hours, and you have to be sure that the hunt members make themselves unavailable for the overflow to work.

 

[slash50]

For after hours work it is far easier to get the hunt members to set a group follow me

 

[quocvietvn]

Dear slash50 and malisha,
I would like to ask you some questions:
1. I only config total 08 extensions for ELU11 Board. They are:
<EXDDPIR=ALL;
EXTENSION DIRECTORY DATA
DIR CSI EQU EQUB CAT TYPE AUX EXTYPE CNUM
020 0000 002-0-40-00 - 0 EL6
021 0000 002-0-40-01 - 0 EL6 - - 0403
022 0000 002-0-40-02 - 0 EL6
023 0000 002-0-40-03 - 0 EL6
024 0000 002-0-40-04 - 0 EL6
025 0000 002-0-40-05 - 0 EL6
026 0000 002-0-40-06 - 0 EL6
027 0000 002-0-40-07 - 0 EL6

END
Could I initiate hunt group for them?
3. I always get the bellow errors:
<GHGRI:GRP=020,LIM=2,SERV=0000,TRAF=15,SEL=11001,QUE=10;
NOT ACCEPTED
SEL
UNREASONABLE VALUE
<
Perhap, I put wrong the SEL parameter.Do you guide me how I can get some parameters as SERV, TRAF, SEL? Are they the EXCCP and ROU command? If it is true please read bellow contents:
<ROCAP:ROU=ALL;
ROUTE CATEGORY DATA
ROU SEL TRM SERV NODG DIST DISL TRAF SIG
7 1110000 4 201000100 0 30 128 1515155 0111000100
20 0110020 4 211000000 0 5 128 1515155 1111101000
21 0110020 4 211000000 0 5 128 1515155 1111101000
70 0130020 4 211000000 0 5 128 1515155 0111100200

END
<
<EXCCP:CAT=0;
EXTENSION CATEGORY CODE
CAT TRAF SERV CDIV
0 03151515 00021200 0015
END
<
Thank you so much for your advice.
Vu Quoc Viet

 

[malisha]

in bc12 SEL parameter for the command GHGRI *has to* have six digits:

1st: 0 for sequential selection of the hunt group extensions in exact order they were selected with GHGMI commands, 1 for selection of the most free member

2nd: 0 means that internal calls cannot be queued, 1 means that thay can

3rd: 0 allows forwarding if all members are busy or queue is full, 1 disallows forwarding if all members are busy, 2 disallows forwarding if queue is full, 3 disallows any forwarding

4th & 5th: number of forwards to the external number at the same time, 00 to 63

6th: 0 means that hunt group members are disallowed to forward to external number or to divert to extension, 1 means that diverting to extension is allowed, 2 means that both forwarding to external number and diverting to extension are allowed - THIS 6TH DIGIT IS NEW IN BC12.

so quocvietvn, try extra zero at the end of SEL parameter value and it might work

 

[rfpui]

Malicha
Look to thread806-1200794
The problem is Wit BC version
I'm 100% sure that is very old system and market specific
For example look to ROCAP printout. SEL have only 7 digits.
I have Alex library from BC 9 (somewhere DynaText ) and in alex for BC 9 SEL for rote is 12 digits long
quocvietvn send printout of route wher SEL is 7 digits long


----------------------------------
If anything can go wrong, it will.
(Murphy's Law)

 

[malisha]

you're right...

but quocvietvn still has to solve his/her problem...

 

[quocvietvn]

Dear malisha,
Thank you so much for your reply.
As your guide, I've done some commands.These are the results:
<
<GHGRI:GRP=020,LIM=2,SERV=0000,TRAF=15,SEL=11000,QUE=10;
NOT ACCEPTED
SEL
UNREASONABLE VALUE
<
I also tried to do command that was guided by rfui then get some results as bellow:
<GHGRI:GRP=020,LIM=2,SERV=0000,TRAF=15,SEL=000,QUE=10;
NOT ACCEPTED
GRP
ALREADY ASSIGNED
<
<GHDAP:GRP=020;
NOT ACCEPTED
GRP
NOT ASSIGNED
<
Are there any commnad that solve this problem?
Thank you for your support.
Vu Quoc Viet

 

[malisha]

you must not have hunt group number that has been already assigned to extension...

either rename extension number 020 (EXDNCIROLD=020,DIR=028) and than try GHGRI with GRP=020, or assign another number (i.e. GRP=010) to hunt group that has not been assigned to any extension...

this should resolve

 

[quocvietvn]

Dear malisha,
It is wonderful.
As your guide, I successfully setup a hunt group.
Unfortunately, I initiate 08 extentions to a group.
Could you guide me how I end this group to divide them to 02 groups?
I've also tried to do some commands as bellow:
- GHGME:GRP=020,DIR=021&&028;
It was executed.
- GHGRE:GRP=020;
It was responsed the "Command Unknown".
Perhap, I used the wrong command.
Please give me your advice.
Best regards
Vu Quoc Viet

 

[rfpui]

it is corect
if All members from the GH group are deleted (END) autmaticaly GH is Ended too.

Check command GHDAP:GRP=020;

----------------------------------
If anything can go wrong, it will.
(Murphy's Law)