How to create a Queue in VM Pro and play hold music

[HairySupportMonkey]

Hello,

I would like to create a queue off the AA and limit it to 3 and play Hold Music while the users are waiting.

HELP!

Many thanks

 

[Lalos]

in the manager, create a hunt group, go to the queuing tab, enable it.. set your queue lenght to 3 and you're set
make sure you have some kind of MOH set on the IP Office to have it play to the caller.

 

[HairySupportMonkey]

Dont want to create the Queue on the HG.

thats too easy!

 

[TomMills]

What are the calls queuing against then?

You can only queue against a group.

"There's a dog in the New Zealand section

 

[Westi]

Now I am curious too what do you want to queue people up in if not calls to a huntgroup

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[tlpeter]

Against a user

You could try to use the counter option in vmpro
Start on 0 and add 1 every new call
Then use a variable in the queue
When 3 then .... what ever you want
When you use anouncements you can have moh

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[hairlessupportmonkey]

Bah! My account has been suspended - im guessing for my thread looking for help with Contact Store!!!!!

ive emailed the admins, to get reinstated!

Anyway, Ive sorted this now. I was just looking at my issue too hard!!!

 

[TomMills]

lol, what was that thread? i missed it.

"There's a dog in the New Zealand section

 

[hairlessupportmonkey]

i was after help resetting password in CS 7.8 - even though there is documentation on how to do it for older versions it no longer works in CS for v5

im guessing an admin took it the wrong way? :-(

it was a legit thread!!!

 

[hairlessupportmonkey]

btw tom - are in in NZ by any chance?

Im from there but living in the UK and would are keen to move back in the next few years and could be looking for Comms / IT work...

 

[TomMills]

oh i did see that. lol. totally legit. how strange.

Im from london. born and bred. not sure if thats a good thing though

"There's a dog in the New Zealand section

 

[hairlessupportmonkey]

ah rite - thought something in your signature was giving a clue....

 

[TomMills]

it's from flight of the conchords

"There's a dog in the New Zealand section