How to connect two held lines?

[cobac]

CCM 4.1

If all calls are made under the one line/appearance I can select each call and select "Join".

On the 7970 I have buttons assigned to each line, but I can't seem to join them together. (you can't select calls on other lines)

How can you join calls on seperate lines/buttons... is this a feature like cbarge or barge that I am looking for??

Thanks!

 

[jerake75]

If they're all different extensions, and separate calls placed on them, I don't believe you can use the "Join" feature...from everything I've read, Join only works on a shared line or calls on the same line.

You can use a Meet-Me conference or an Ad-Hoc conference instead...

TMH

 

[cobac]

Thanks for the speedy reply.

With a meet-me I could transfer those on the line into the bridge. However, how would I accomplish this with ad-hoc?

I have Caller#1 on line 1200 and caller #2 on line 1201. I select "Conf" and then if I click the held line and select join... it beeps and says " Cannot complete Conference".

Not sure if this is the proper way to conf seperate lines.

Thanks

 

[jerake75]

For an Ad-Hoc conference, instead of having established calls on separate lines and then attempting to add them into the conference, you'd have someone call the first conference member to establish an active call, then press Confrn, call the second conference member, then press Confrn again to add them to the conference, and so on until all members are added. A pretty crappy alternative to what you're looking for, I know...

TMH

 

[jerake75]

As an addendum, the Ad-Hoc conference initiator would be doing all the calling from the same extension (you can increase or decrease the number of active calls at any given time on a given extension in CCMAdmin, up to 200).

You can also adjust the total number of Ad-Hoc participants via Service Parmeters in CCMAdmin.

TMH

 

[TheCardMan]

The way we have "joined" 2 calls on seperate buttons is my Parking one call, get the park #, then go on the other call and conference in the park number.

We had this because we created multi line phones and the user would have his/her one extension on different buttons and different partitions createing an enviroment like the old definity phones.

We are applying a fix to the above issue by using a 3rd party App that would do all the steps automatically so the user could just hit the JOIN button to conference across 2 buttons.

 

[cobac]

Thanks for the info guys.

Cardman - Yes, this is exactly the setup. Users have 2-3 sep lines and when line 1 is full, it rolls over to line 2, etc. (Just like previous Nortel M1 setup).

Problem is connecting calls on these different lines. On an M1 you could just select the held line and press "connect".

Didn't Cisco have a solution to this before they started supporting 200 calls per line? I was reading some documentation that says it was removed with the newer versions because it is "less confusing" to have 200 calls on one button.

Would be interested to hear your fix...

Thanks!

 

[TheCardMan]

You can use the Call Park feature as stated above. Works with calls on different lines. Just takes an extra step or two to complete the conference and some people may find this as too many steps.

I am working on this automated solution provided by a 3rd party, custom written for us. It is not completely working the way we like and are trying to tweak it. The problem we are facing is that you can not pull up a Conference List to drop selected callers, the developer says we should be able to though. Other then that it seems to work.