Hi All,
How an agent can confirm whether he/she is logged in with correct agent ID.
As per process, phone gives us the confirmation beep tone when login procedure is complete and after that phone display shows the skills for some time.
Is there any way during that time can we display agent name associated with agent Id currently logged in ?
how we can identify the agent ID logged in on extension with out reporting tool / ASA ?
requirement : agent want to reconfirm the agent ID after logon.
How an agent can confirm whether he/she is logged in with correct agent ID.
As per process, phone gives us the confirmation beep tone when login procedure is complete and after that phone display shows the skills for some time.
Is there any way during that time can we display agent name associated with agent Id currently logged in ?
how we can identify the agent ID logged in on extension with out reporting tool / ASA ?
requirement : agent want to reconfirm the agent ID after logon.