How to configure Mobile Connect in Cisco Unified Communications Manage 1

[CesarFiestas]

How to configure Mobile Connect in Cisco Unified Communications Manager 7.x in 5 easy steps


Mobile Connect will allow users to receive an outside call on their desktop or mobile phone, they can also move back from a mobile phone to their desktop phone, also while in a mobile connect call they can use the mid-call enterprise features offered by Cisco Unified Communications Manager.
In few words a user can utilize mobile connect in the following scenarios

-An office User is currently on a call and it wants to go and get a cup of coffee, the user can simply press the mobility soft key and have the call move to one of their pre-configured destinations numbers (for example their mobile phone), when the user has come back to their office all they have to do is hang up their cell phone
-Let’s assume that Office user is walking to his office, John Doe is calling the office user and the office user Cisco IP Phone it’s ringing, since this office user have mobile connect enable and configured, the office user mobile phone will also ring, while walking to his office, Office user pick up his mobile phone and the call is connected to John Doe, now let’s assume that office user have made it to his office and now it wants to talk to John Doe on his Cisco IP Phone, all office user have to do is just simply hang up his mobile phone and resume the call on his Cisco IP Phone.

Things to know:
Mobile Connect features are not supported for T1 CAS, FXO, FXS and BRI
Mobile Connect users can enable or disable mobile connect from their Cisco IP Phone.
Before implementing this feature consider DLU’s consumption
Depending on the Cellular carrier Answer too Soon/Late timers will need to be adjusted accordingly
If unity is configured calls sent to the user mobile phone that go unanswered will be answer by Unity, please test this feature with multiple cell phone carriers before rolling out this great feature in your cluster, you will want to avoid calls to be answered by the user cell phone voicemail, instead you want the unanswered calls to be answered by Unity, if unity is configured.


Hardware and Software used:
Cisco Unified Communications Manager 7
Cisco IP Phone 7961
Cisco ISR 2811 acting as a CUBE configured as an H323 Gateway in UCM
SIP Trunk to the PSTN via vitality
Cell Phone Carrier Verizon and Sprint PCS













Step 1.- End User configuration, Enabling Mobility
Go to the Cisco Unified Communications Manager Administration page
Select User Management
Select End User
Click ADD NEW and proceed to create an End User, for the purposes of this document I will be creating user named mobilityuser
You may create the end user as usual with the exception that you must check the enable mobility check box and select SAVE, great you have just created an End user with the mobility feature enabled

Step 2.-Creating a mobility SoftKey template
Go to the Cisco Unified Communications Manager Administration page
Select Device
Select Device Settings
Select Softkey Template
Select ADD New
The system will ask you as to what sofktey template to be used as your new template to be based on, I will select for the purposes of this document the “Standard User” template then select Copy, here you will need to change the name of the Standard User Softkey Template for something that is appropriate, in my case I will change the name to Mobility_SK, select SAVE.
-Click the GO button that have the related link option “Configure Softkey Layout”
-Add the following options to the following states:
*On Hook Mobility
*Connected Mobility


Step 3.-Proceed to build a phone
Go to the Cisco Unified Communications Manager Administration page
Select Device
Select Phone
Select ADD NEW (in my case I will be building and configuring a Cisco 7961 using SIP as a protocol, you can configure your phone with SCCP protocol if you like)
Select the appropriate settings for your phone such as Device pool, CSS, MRGL’s, device security profile, location, etc although you need to select the newly configured mobility SoftKey Template and select the newly created end user as the Owner User ID and Click the SAVE button
Proceed to set up a DN for this phone and configure things like a Partition, Calling Search Space, Voice mail profile if any, then Select and click the SAVE Button

Step 4.-Configure a Remote Destination Profile
Go to the Cisco Unified Communications Manager Administration page
Select Device Settings
Select Remote Destination Profile
Select and Click the Add New button
Configure the following settings
Name: mobilityuser_RDP
Description: Mobilityuser Remote Destination Profile
User ID: [your mobility user]
Device Pool: [an appropriate device pool]
Calling Search Space: [an appropriate CSS]
User Hold Audio Source: [your option of preference]
Network Hold MOH Audio Source: [your option of preference]
Privacy: [off]
Rerouting Calling Search: [preferably a CSS that have access to the pstn] *although I will suggest you to configure an special CSS for mobility to avoid fraud
Calling Party Transformation CSS: [none]
Leave all the rest as default
Select Save
Proceed to a new DN by clicking on the Line[1] – Add a new DN link
For this example I have created DN 0621, and it’s the same DN that I am using in the Cisco 7961 IP Phone that I created above, so by entering the DN and selecting the a partition it should auto populate
-Click Save

Step 5.- Create a new Remote Destination
Go to the Cisco Unified Communications Manager Administration page
Select Device
Select Remote Destination
Click the Add New button
Enter the following Settings

Name: mobilityuser_mobilephone
Destination Number: 9+[mobile phone number] (please refer to your dialplan)
Answer too Soon Timer: leave as default
Answer too Late Timer: leave as default
Delay Before Ringing Timer: leave as default
Remote Destination Profile:[select the newly created remote destination profile]
Select the mobile phone check box
Click Save
Next select the Line association check box and click Save
You may need to reset the phone that is associated with the mobile connect user
Your user is now ready to begin using the mobile connect feature

While connected on a call the user will need to press the mobility softkey select
Send call to Mobile Phone and the call will sent to his/her mobile phone, to reverse back to his/her Cisco IP phone he/she will need to simply hang up their mobile phone


This Document was created by Cesar Fiestas






Cesar Fiestas
Network Engineer

 

[jeter]

You should place this information on the FAQ....


Go Army!
Tek-TIP Member 19,650

 

[m1n2md]

Thanks for such a nice post.
I tried it but I am getting an error saying
Failed to tranfer the call when i am pressing mobility button on a connected call.

 

[Iwontremember]

works pretty slick, one down fall is you cant have extension mobility checked or you wont be able assign the Owner User ID to anyone, its grays out.

m1n2md, you need to assign a css to Rerouting Calling Search, i was getting that same error.



Hope this helps.

 

[ifoam]

Thanks for this

 

[m1n2md]

I did assign a CSS to that rerouting CSS.
But still getting that error.
Also, i have enbaled EM on my cluster. Will it be a problem for mobility to work...

 

[Iwontremember]

on the cluster? where is that setting at?

Hope this helps.

 

[m1n2md]

What i mean by cluster is that i have users using EM on my system and i enabled it just a month ago.
So wondering if this will conflict with mobility and that is the reason i am getting an error while using mobility.

 

[Iwontremember]

yes, you can only have one or the other

Hope this helps.

 

[m1n2md]

Thanks for your help.

 

[m1n2md]

Cisco TAC confirmed me that i can have both EM and Mobility configured on my system. Once it is working, i will update you.

 

[Iwontremember]

if you enable ext mob it will gray out the Owner User ID which you need to put in the users ID so that it will associate to the end user. in the end users profile you turn on Enable Mobility and associate the phone. it would be great if they both worked.

Hope this helps.

 

[m1n2md]

I know what you are saying. It will be great if Cisco can assist me and we can have both working at the same time.
Will keep you posted....

 

[Iwontremember]

thanks,
do you have the mobility soft key on the phone? what exactly does that do? you cant log in and out of mobilty, its either on or off by an admin

Hope this helps.

 

[pndscm]

Iwontremember I'll give you a star!!! I was reading down the post and picked up on the Mobility or EM but not both comment and it answered soemthing I just happened to be working on. Couldn't figure out why my Owner User ID box was greyed out. The phone was set up for EM even though I wasn't using it. Thanks!!!

 

[Iwontremember]

wow, thanks guy!
pndscm, I was driving along and got the notice on my cell via GoodLink....ugh Goodlink it works but not that great.

between Mobility or EM , I would choose EM, I think it gives you the flexiblty to move between offices and not be bothered after hours.

Hope this helps.