How to change TCS from CMS to send 15min interval? 1

[id97073347]

Hi guys,
Recently I have changed on CMS in Intrahour interval from 30min to 15min, and I also changed the cron job to send it to TCS server(Windows 2k server) every 15min. When I view the report, the time still saying 30min interval.


Please help, any advise would be good.

thank you all

 

[asripuram]

Hi,

You also need to change the setting on the Avaya PBX.

If you type the command: change system features

Under the call centre system parameters is a field which determines the split/skill interval. If you change this to 15 mins, you should start seeing your interval reports in 15 mins slots.

cheers

ash

 

[werdcrime]

You also have to change the interval for which TCS is pulling the data. This can be changed by CSI or I believe you can just change the value in the tcs.conf file that should be located in the script install directory.

 

[id97073347]

right on werdcrime, your the man! thanks mate.

out of curiosity what is CSI? how do I use it or load it up?

 

[werdcrime]

CSI is just what I last heard that Avaya professional services was called. Who knows...could be something different now.

Glad that worked out for you, I've been dealing with TCS and IEX feeds a lot lately so it was fresh in my mind.

 

[4merAvaya]

Monitor the free space on the CMS. You're collecting twice as much data as you were before.

Kevin

 

[id97073347]

I think I miss out something, the report that sent to TCS server only in: 1:10,1:25,2:10,2:25,3:10,3:25...etc(every hour) but in 10 and 25 past only. NOT in 15min interval? I had check the crontabs folder and edit the file cms as follow:

10,25 * * * * /export/home/pserv/tcs4/manpower cron > /dev/null 2>&1

After I change to:
*/15 * * * * /export/home/pserv/tcs4/manpower cron > /dev/null 2>&1

After modify the file, it doesn't send in 15min interval, it sent the same as before.

Do I have to stopped any service or start something for it to happen straight away?

Thanks