How to change access code which bypasses COR's

[bwilch]

The system is a V6 G3R. The end users are able to dial an access code (32304) and bypass any COR or restrictions put on the station. I've looked into the dialplan and didn't see anything assigned in there as well, verrified it's not a TAC they're using. I thought it may be a system speed dial, but in looking into that, I don't see where or how it would be acomplishing this.

Any suggestions or ideas where to look?

Thanks!

 

[1a22ip]

This looks like the extension for remote access. Try typing change remote and see if this is that extension.

Good luck
ED

1a2 to ip I seen it all

 

[bwilch]

I looked at the remote access and it's not the remote access ext. I've also looked through the FAC's and didn't see anything in there either.

Any other suggestions?

Thanks!

 

[1a22ip]

Now the gloves come off!

On the ASA do a list trace station. Place your station number and call the number. Tell us what comes back.
Also try the command list usage ext 32304. tell us what comes back.

ED Standing By


1a2 to ip I seen it all

 

[bwilch]

With ver 6 I can't do a list trace sta. I was already looking into that. Under list trace all I have is advocate vdn previous
ewt vector.

When trying the list usage ext, it doesn't show as a valid ext based on the dialplan.

 

[bwilch]

Additional information, the auth codes are disabled in the ch sys feat, though they are still able to use this code to bypass.

 

[1a22ip]

Questions???

What is your dial plan like 4 digit extensions or 5?
Is the 3 a FAC code?
Try dialing the 32304 and do a status station to see what is in the connected port field.

This is a good one

ED

1a2 to ip I seen it all

 

[bwilch]

I looked in the dialplan and nothing is setup for the "3"'s at all. The stations are all setup as 4 digit. I didn't see 3 or anything relating under as a FAC, but I'll look again and I'll also take a look to see what ports it's connected to.

It's been bugging the heck out of me, but I like a good challange!

 

[PBXTech]

look under 'disp features' and on the second page or so, see if Facility Test Access Code is the first part of the string that they are dialing.

 

[1a22ip]

What are your Tac code like? Are they 3 digits? Boy I wish you had list trace station!! Now explain to me the statement they can bypass COR! DO you have a CDRR package like ISI or Cost allocator? If you do pull a report on the station for all calls dialed on the extension that dialed 32304. Can you dial 32304? If so explain the steps you take to bypass your COR.

Check all trunk groups and ensure that the Dial Access is set to N.

This is a good one

ED

1a2 to ip I seen it all

 

[Smovk]

Try command change authorization-code xxxx

 

[MERIDIAN11C]

try in the Cor
facility Access trunk test? N

 

[bwilch]

I wanted to follow-up with you guys in reference to this. After spending over 4 hours digging trying to figure out how this call was proceeding, I came up empty handed. I got a call back from my client today and he stated he had given me the wrong access code. The access code they were dialing was 10324. 103 is the feature to access the 3rd abbrievated dial list (which is system on all of their phones) and 24 was setup to dial "9" allowing them to dial whatever digits they wanted to outside of that.

I've made a change and eleminated the problem, but I thought you guys would like to know what the end problem was... misinformation from the client.

 

[AvayaHelp]

Always measure twice and cut once...ask them to repeat it then repeat it to them, Dumb-ass users, lol.