Hi guys, glad to come back again.
I have Avaya CM52 and Veremark CAS, now the CDR is able to capture the ANI (10-digit caller number) and the extension (7-digit agent login id) for the inbound calls, however, I am wondering if it is possible to have CDR to get additional DNIS (10-digit) too, which is usually the DID number dialed by the caller. By doing this, we can measure the performance of the DID's on the PRI.
Here is output of the "disp sys cdr"
Node Number (Local PBX ID): 1 CDR Date Format: month/day
Primary Output Format: unformatted Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n Enable CDR Storage on Disk? y
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Use Legacy CDR Formats? y Remove # From Called Number? n
Modified Circuit ID Display? n Intra-switch CDR? y
Record Outgoing Calls Only? n Outg Trk Call Splitting? n
Suppress CDR for Ineffective Call Attempts? y
Disconnect Information in Place of FRL? n Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? y Record Agent ID on Outgoing? y
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 15
Here is the output of "disp tru 1"
Group Number: 1 Group Type: isdn CDR Reports: y
Group Name: CompanyX COR: 20 TN: 1 TAC: 8001
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 142 Night Service:
Queue Length: 0
Service Type: cbc Auth Code? n TestCall ITC: rest
Usage Alloc? y Far End Test Line No:
TestCall BCC: 4 TestCall Service:
Thank you in advance,
I have Avaya CM52 and Veremark CAS, now the CDR is able to capture the ANI (10-digit caller number) and the extension (7-digit agent login id) for the inbound calls, however, I am wondering if it is possible to have CDR to get additional DNIS (10-digit) too, which is usually the DID number dialed by the caller. By doing this, we can measure the performance of the DID's on the PRI.
Here is output of the "disp sys cdr"
Node Number (Local PBX ID): 1 CDR Date Format: month/day
Primary Output Format: unformatted Primary Output Endpoint: CDR1
Secondary Output Format:
Use ISDN Layouts? n Enable CDR Storage on Disk? y
Use Enhanced Formats? n Condition Code 'T' For Redirected Calls? n
Use Legacy CDR Formats? y Remove # From Called Number? n
Modified Circuit ID Display? n Intra-switch CDR? y
Record Outgoing Calls Only? n Outg Trk Call Splitting? n
Suppress CDR for Ineffective Call Attempts? y
Disconnect Information in Place of FRL? n Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? y Record Agent ID on Outgoing? y
Inc Trk Call Splitting? n
Record Non-Call-Assoc TSC? n Call Record Handling Option: warning
Record Call-Assoc TSC? n Digits to Record for Outgoing Calls: dialed
Privacy - Digits to Hide: 0 CDR Account Code Length: 15
Here is the output of "disp tru 1"
Group Number: 1 Group Type: isdn CDR Reports: y
Group Name: CompanyX COR: 20 TN: 1 TAC: 8001
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 142 Night Service:
Queue Length: 0
Service Type: cbc Auth Code? n TestCall ITC: rest
Usage Alloc? y Far End Test Line No:
TestCall BCC: 4 TestCall Service:
Thank you in advance,
