How to cancel line forward to VM system port

[mankash]

We have Norstar Phone system.

We have few lines and today I saw that one line is forwarded to our VM system port(#235).We are unable to use this line now.

How to remove this forward and how can this happen?

 

[senk1s]

Feature #4

 

[mankash]

Feature #4 is to cancel extension forward(mean from one xternsion to another).

But this is from incoming line to VM system port which need to be cancelled.

We have 6 lines, out of which one line is is showing

In Use:235. This I want to cancel forward. 235 is VM system port

 

[Deweyhumbolt]

The line is locked up with your Vmail, it's not forwarded. You can pull the jumper at the block or reboot Vmail.

Adversity is Opportunity

 

[RikRodgers]

If it's always showing in use, then Dewey's right (and he usually is...).

Otherwise, it could be programmed as a "backdoor" number- to be answered by vm so users can call in to check messages, or dial an extension without bugging the staff to transfer them. You'd have to go to f983/AA/Lines to turn off answer on that line.