bostontechie
MIS
Hello,
how would I be able to search if an agent has hung up on a caller?
I tried to search on historical reporting but it doesn't come back with anything.
I have Cisco Contact Center Express 8.0.2
how would I be able to search if an agent has hung up on a caller?
I tried to search on historical reporting but it doesn't come back with anything.
I have Cisco Contact Center Express 8.0.2