Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

How to assign a single number to an existing extension number

Status
Not open for further replies.

keninfo

IS-IT--Management
May 25, 2017
1
TT
To help illustrate what my question is i will give an example.

An office has 3 Departments, each has its own extension number ie(Department 1: 222, Department 2: 226: Department 3: 228)

When the Business's main phone number is dialed, the welcome message is played "welcome to XYZ, press 1 to connect to admin, press 2 to connect to sales, press 3 to connect to security".

The question is how can we assign 1 to connect to extension 222, 2 to 226, and 3 to 228?

Also what feature is this called?

System is Mitel 3300
Phones Mitel 5324 IP

Any clarification will be appreciated.
 
Are you referring to a basic Auto Attendant setup here , AA for short?
Most use the Voicemail Multi-node to set this up or if you are more creative ACD path and ACD Path Interflow dialing list to achieve this.

Is this what you are trying to achieve here?




Not knowing is not a limitation of knowledge, it's a limitation of resource. Not sharing is a limitation of both.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top