How to assign a single number to an existing extension number

[keninfo]

To help illustrate what my question is i will give an example.

An office has 3 Departments, each has its own extension number ie(Department 1: 222, Department 2: 226: Department 3: 228)

When the Business's main phone number is dialed, the welcome message is played "welcome to XYZ, press 1 to connect to admin, press 2 to connect to sales, press 3 to connect to security".

The question is how can we assign 1 to connect to extension 222, 2 to 226, and 3 to 228?

Also what feature is this called?

System is Mitel 3300
Phones Mitel 5324 IP

Any clarification will be appreciated.

 

[warlockcode]

Are you referring to a basic Auto Attendant setup here , AA for short?
Most use the Voicemail Multi-node to set this up or if you are more creative ACD path and ACD Path Interflow dialing list to achieve this.

Is this what you are trying to achieve here?




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