How to add DROP ANSWER feature while retrieving a parked call 2

[prims7]

I manage phone system for a small firm with around 50 employees (30 phone users).
We recently upgraded our Avaya IP406 V2 control unit (with expansion modules IP400 DS 30 V2 + IP400 Analog Trunk 16) from 3.2(54) to 5.0(26) version. We have Avaya 5420D IP phones. After the upgrade we lost the "DROP | ANSWER" feature while retrieving a parked call.
Before the upgrade when a user pickup a parked call it asks a DROP | ANSWER prompt and after choosing to Answer connects the call.
After the upgrade when a user pickup a parked call it directly connects to the call with no prompt.
I know it's not a much useful feature but I need to add this back. Can anyone suggest a way to achieve this? Thank you.

PS: I tried "Park Call", "Call Park" actions and they both couldn't get the prompt back.

 

[kwing112000]

I am pretty sure it is the DSS Status under System>Telephony.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[kwing112000]

I am pretty sure my answer was wrong on this. There may be a NO_User Source code for this to change it system wide. i just cant seem to find it.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

 

[prims7]

Thanks for checking @kwing112000. Yes, changing DSS status didn't work. I could try setting a NO_User Source code to fix this.

 

[sizbut]

If its a real issue go back to 3.2 unless you had a specific reason for upgrading from a 17-year old release to a 10-year old release.

Stuck in a never ending cycle of file copying.

 

[Nortel4Ever]

That's typical of Avaya, with systems I've been installing since 7.0 and it seems they are always changing the way the Park button works to un-Park a call. With some software releases when you push the Park button once to un-Park the call the CLID of the caller is displayed, the call is not connected. To connect the call you either have to press the Park button a second time or press the Connect soft-key. With some other software releases since 7.0 you can un-Park the call with a single button press of the active Park button.

In the scenario of 2 button presses to un-Park the call you can override this by adding a No User Source Number of - TUI:NO_SINGLE_PARK_INSPECT

I've never worked with anything as old a an IPO 400 as I came from the Nortel world as my handle would suggest.