How to access voicemail remotely on Basic system

[Trilinkcomm]

i'm setting up a new IP office system in basic mode. I can't seem to figure out how to tell users how they can access their mailboxes remotely. I've come across people stating *7, *17 and a few others but nothing seems to be working. As of right now when you call in and get the auto attendant, if you press "*", you get a message saying it is invalid. if you get past the order attendant and get into someone's voicemail as soon as you press "*", the greeting stops, and you start leaving your message.

I’m more familiar with the Essential programming and was hoping the Basic system would be a piece of cake. Should’ve went with an Essential system.

Any help would be greatly appreciated.

 

[IPOLackey]

Remote Voicemail is only an option when the Voicemail is set to Intuity mode. If you're set to IP Office mode for Voicemail then you'd get the response mentioned.

IP Office KB articles linked below for resolution.

IP Office Basic Edition - Intuity Embedded Voicemail

ipofficekb.avaya.com

IP Office Basic Edition - IP Office Embedded Voicemail

ipofficekb.avaya.com