How position in queue implemented in symposium scripts

[jayaraja174]

I need to announce to the callers their position in queue.
Can some one have a sample script that this job. I can implement with annoumcing wait time.

 

[lretrievers]

You must have access ports to either a Meridian Mail or a Call Pilot to do this. Are these in place?

 

[mikeyb123]

try this.

ASSIGN POSITION IN QUEUE cv_nwk_skillset TO pos_in_q_cv
ASSIGN EXPECTED WAIT TIME cv_nwk_skillset TO expected_wait_cv
ASSIGN (expected_wait_cv/60) TO minutes_cv

IF (pos_in_q_cv < pos_check_cv) AND (pos_in_q_cv > 0) AND (pos_in_q_cv < 20) THEN
OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT q_posn_vs
NUMBER pos_in_q_cv
VOICE SEGMENT in_the_q_vs

IF (minutes_cv > 0) AND (minutes_cv < exp_check_cv) THEN
IF minutes_cv = 1 THEN
PLAY PROMPT VOICE SEGMENT expected_wait_vs
NUMBER minutes_cv
VOICE SEGMENT minute_vs
ELSE
PLAY PROMPT VOICE SEGMENT expected_wait_vs
NUMBER minutes_cv
VOICE SEGMENT minutes_vs
END IF
END IF

PLAY PROMPT VOICE SEGMENT please_hold_vs
END VOICE SESSION

End IF

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[lretrievers]

This does a position in queue only, the previous example does an estimated wait time with position in queue.

QUEUE TO SKILLSET skillset_sk
WAIT 2

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT ThereAre
NUMBER POSITION IN QUEUE skillset_sk VOICE SEGMENT CallsAhead
END VOICE SESSION

 

[jayaraja174]

Thanks guys, I will try them and let you all know

 

[jayaraja174]

Hi, This question for mikeyb123.

Can you please let me know the two variables pos_check_cv and exp_check_cv how we declear. do we give certain valve initially and declear as integers.

 

[lretrievers]

You use the ASSIGN command to give a starting value to a variable.

For example:
ASSIGN 120 to exp_check_cv
will assign 120 seconds to this variable.