How do you make an IP Office DS perform like a Definity?

[routermad]

How do you make an IP Office DS perform like a Definity?

Any users on the forum with a comment? I have had issues from clients wanting their IP Office to perform in exactly the same way as the Definity. Lets give AVAYA credits for providing coverage on v1.3

But we could have a few more.....

 

[kompupro]

What do you need to (emulate)? Out of the box you have basic functionality but not all of the bells and whistles.

 

[BuckWeet]

Umm, throw it out and buy a definity, two totally different systems..


BuckWeet

 

[TheMitelGuy]

What are you trying to copy from the Definity?

The IPOffice is a very good product, and can do ALMOST unlimited tasks. Just tell us what you want to emulate from the Definity world and I will tell you how to do it, or at least get you started.

Thanks!

Ps. If you do through that IPOffice out, I'll take it....

 

[routermad]

TheAvayaGuy

I beg to differ on making the IP Office do unlimited tasks, but for its costs in comparisons with the Definity, it's not that bad. Anyway here's what I am trying to achieve:

I have a number of 6408 D+ working off the IP Office DS. I'm trying to program call pickup feature onto a button as on a definity.

I originally used "dial, *30" to pickup any incoming calls. It works, but this does button does not flash.

OK, so I decided to try "user, "NameOfUser"" on a button. This works great, except I'll soon run out of buttons.

I could I suppose, try somthing like "user, "NameOfHuntGroup"" or "dial,*32*N#" (where N is the extn of the Hunt Group) but all the users have their own incoming numbers, and they do not belong to a hunt group.

So that's my little problem for the week. Your suggestions would be most welcome.

 

[IPOUK]

Sorry to bring this old thread back - but it's almost to do with what I want.

If I program a button on a 6408 as a CallPickUpMembers and put it to the group, pickup works fine. But can that PickUp button flash? I don't believe it does! Surely that should happen when someone in the group has a call?

Cheers!

 

[kflounders]

Look out for 3.0, it will have many Definity like BLF functions.

 

[kristiandg]

You might want to look at this thread:

http://www.tek-tips.com/viewthread.cfm?qid=904057

It doesn't cover your specific needs, but it talks about my quest to make the IPO function like a Definity and the steps I've taken to create a DB that resembles (as best as possible) Definity Functionality.

Kris