How do you improve communication skills? 2

[mag007]

Hi everyone:

I am currently working as an engineer in a large insurance firm. There are times I have to communicate with my customer, which can include email, telephone meetings, and face-to-face. I was wondering, are there any tips/tricks you use for this?

How do you simplify technical aspects of your job, like 'SAN' storage, 'High Avalibility', etc...

Is there a good technical communication book? Writing or speaking.

TIA

 

[rosieb]

You need to find the right analogy for the person - food, water or whatever - it has to be something that they connect with.

Rosie
"Don't try to improve one thing by 100%, try to improve 100 things by 1%

 

[kjv1611]

Some very helpful info. Thanks to all those who have posted. I know I personally can sometimes go on too much, and give more details than the "customer" needs. And, of course that varies to the audience, as some want/need more detail than others.

Great thread!

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"If to err is human, then I must be some kind of human!" -Me