How do I upgrade PC console on Definity G3 R9

[icartmanxx]

I inherited support of a Definity G3 a few years ago. The system is connected to an ancient PC running PC Console v2.5.3.

Unfortunately the PC console has been acting up as of late and I am looking for a solution. I have tried replacing the Lucent 8411D which is connected to the PC via a serial cable but it still does't work. The "Test" button on the phone basically flashes 5 times and the PC Console s/w shows an error msg. I have tried changing the port number and also rebooting the telephone switch.

At this point in time I think I need a fix which will hold up long term. I have been debating about either upgrading the PC console application or purchasing a new telephone set for reception.

What would you recommend? Can the PC Console be upgraded to work with a newer PC (ie, no serial connection)? If the software can't be upgraded what sort of telephone set is recommended? We have roughly 50 extensions in use and I know our receptionist appreciates being able to simply click on a user to transfer calls.

Any feedback would be appreciated...

 

[icartmanxx]

OK...let me ask this another way.

In my Definity software I can see that Attendant 1 is currently set to "302". This is what the PC Console is currently linked to.

If I purchase a used 302 console online which model should I purchase? I can see there are A, B, C and D variants and I'm not too sure what one offers over another.

Can anybody comment on this?

Right now I have forwarded our console to a 6416 telephone set which is working OK...but obviously doesn't have the same functionality.

 

[Definity]

I remember working on 302A console. Should work for you as well.

Success is the ability to go from one failure to another failure with no loss of enthusiasm & energy - Winston Churchill

 

[ideal]

I would check that the adjunt power is working to the 8411D telephone.

 

[AvayaTier3]

http://support.avaya.com/elmodocs2/Lifecycle/Services_Support_Notice/SSN_Attendant_Consoles.pdf

In June 2001, the 302D Attendant Console replaced all sales of
the 302C Attendant Console (along with all prior models - 302A, 302B).
It is important to note that the 302D is 2-wire only and is backward compatible
to all 2-wire DEFINITY installations.

The 302As, 302Bs are 4-wire compatible only; where as the 302Cs are both 2-wire
and 4-wire compatible.

Product Migration Path:

The 302D Attendant Console is a viable replacement; however, the 302D is 2-wire
only compatible and the customer must address this in the event that 302As or
302Bs (both 4-wire) are being replaced (certain circuit cards will need to be
replaced with cards that support 2-wire at the customer's expense)

302a - console
302b - console
302c1 - console
302d1 - console
26b1 - busy lamp field / DSS Module


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[icartmanxx]

This is no doubt a simple answer for you guys...but I am not a telephone guy.

How do I tell whether I'm using a 2-wire or 4-wire system?

 

[AvayaTier3]

It is based on the hardware that you program the station port with

tn754 - 4w DCP - 8 ports
tn2181 - 2w DCP - 16 ports
tn2224 - 2w DCP - 24 ports

The systems generally support all the above. The newer the board, the more ports available in a single circuit pack in a single slot.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com