How do I set up a Hunt w/o having to login? 1

[elvislives]

The hunt needs to roll between people. I'm not using a vector and I wanted to know how to set it to roll to the next person instead of ucd-mia?Help!

Elvia
PSC

 

[PhoneMasta]

I believe you chan the hunt group type to circular then it will always select the next person in the group. Imagine a circle with extensions aorund it. It starts at 12 then 1 ans so on.

 

[RGarcia87]

Try a 'Coverage Answer Group'

 

[elvislives]

Unfortunately we have a Definity G3v6(funny eh) and circular isnt an option. Will the coverage answer group route to a coverage path if they dont answer?

Elvia
PSC

 

[orypecos]

I thought that DDC was a option that made the call go to the first person first always, and only went to the next member if the first was busy.

 

[RGarcia87]

I'm not sure, we don't have it setup to go to voice mail. I think it will.

First build the 'coverage answer group' and add the extensions that will answer the calls.

Second build a coverage path and at the bottom where you put your coverage points. If your 'coverage answer group' is 1, enter 'C1' in the 'Point1' field.

Third build your hunt group. The extension for the hunt group is the extension people will dial to get to your agents. It can also be a DID. The coverage path will be the path you built.

I would guess you would build a voicemail box for the extension of the hunt group.

 

[OldPhoneGuy]

You can have circular hunting on a V6 and you don't have to build a hunt group. Go to the station form for each station that you want to hunt and add the "Hunt to Station" information on page one of the station form.

 

[elvislives]

Thanks for all of your help! I will try the hunt to station or the coverage path . Thanks again!


Elvia
PSC