How do I send a copy of an incoming e-mail to another mailbox 1

[outonalimb]

We have a user who is unfortunately abusing their e-mail facility. My MD has asked me to implement a policy so that when the user receives an e-mail in their inbox, the MD also receives a copy of that e-mail too. The user doesn't have an SMTP internet address in Exchange 5.5 and e-mails internal members of staff only.

Is this possible? If so, how do I implement it? I know there are legality aspects to this but this has been given to me by the boss so it must be implemented.

Regards

 

[icsboi]

Hi outonalimb,

1. Go into the exchange manager and look for the properties of your user. Find for the "forwarding address".

2. Insert the e-mail of your MD.

3. Tick the option "deliver message to both mailbox and forwarding address"

I hope you find this post helpful.

Regards,

Robert
MCSA 2003 messaging

 

[fuego007]

I'm a little confused. If the user has no SMTP address, and can only send internal messages, how can he/she abuse the email system except by sending emails of either a personal or offensive nature to coworkers. In any case, given the constraints you describe, I don't see how monitoring the user's incoming messages will help management.

There are no legal aspects to be concerned with, as the courts have long ago determined that employers can monitor any activity on their networks that they want to.

When all else fails, READ THE DAMN BOOK!

 

[outonalimb]

Thanks icsboi. That's helped a lot.

Fuego007, I have been asked by management to do this. What they want to do with the e-mails is of their concern. I think the user has been wasting too much time e-mailing instead of working and then removing all trace.

 

[teckystuff]

Why dont you just give access to your boss to open the users mailbox. That way you dont have to do any forwarding he can just login any time to see whats happening. He can even keep the users mailbox open say in a webmail window all day.

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[fuego007]

My point is that sending copies of the user's incoming messages won't give them any record of the user's outgoing message traffic. There really isn't a way to track messages a user sends. You could, however, use exmerge to gather all the messages sent to other users from the user they want to monitor. This way, you'll not only have a record of the volume of messages, but the messages themselves.

When all else fails, READ THE DAMN BOOK!

 

[outonalimb]

At the end of the day, icsboi answered my question simply and to the point. You get a star.

Teckystuff, I had thought of this but the user may have deleted the message by the time management came to check the mailbox.

Fuego007, management just wants a record of incoming e-mails to see if the person IS actually messing around with their e-mail capability. I know they can't actually see what's going out but that is outside the scope of the question I asked.

Thanks everyone.

 

[strongm]

>There are no legal aspects to be concerned with,

That may be the case in the US, but other countries differ. Here in the UK, for instance, it is a legal requirement (since abour 2000) that we inform users if their email is likely to be monitored.

>There really isn't a way to track messages a user sends

Sure there is. It is called message journalling (and ,yes, Exchange 5.5 can do this as long as you've got at least SP1)