Are you sure this is an ACD question. If your talking about the dial 0 option on a voice mail system, whether mailbox, menu etc, you need to provide more information like what type of voice mail
You can setup 0 as a dummy acd to NCFW (night call forward) to the ext you want
LD 23
REQ: New
Type: ACD
ACDN: 0
NCFW: --> enter the number you want 0 to ring at
however - 0 may already be defined as the attendant DN. In which case
LD 15
Req: CHG
Type: NIT
Nit1: --> enter the number you want 0 to ring at
I was able to get the 0 to work by changing the NCFW to an extension. Now my problem is if the calling user doesn't hit any key when dialing into the main number it goes to a message that I don't know what it is.
What dicates where the caller will be forwarded to if they don't press a key. This is a switch that was moved from another location and this sounds like a greeting from the old system.
The main greeting is composed with Meridan Mail. I can find it from Voice Administration->Voice Services Administration. 0 is set up as an ACDN. 2000 is set up as ACDN. 2000 is what the caller gets when they dial the main number.
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