How do I point the ACDN number 0 to another phone in the office

[twmoody]

We just had a phone system put in and when a user dials 0 at the main greeting it goes to fast busy. The revert number in the greeting is 0.

thanks

 

[wdhb]

Are you sure this is an ACD question. If your talking about the dial 0 option on a voice mail system, whether mailbox, menu etc, you need to provide more information like what type of voice mail

 

[Reusser]

You can setup 0 as a dummy acd to NCFW (night call forward) to the ext you want
LD 23
REQ: New
Type: ACD
ACDN: 0
NCFW: --> enter the number you want 0 to ring at

however - 0 may already be defined as the attendant DN. In which case

LD 15
Req: CHG
Type: NIT
Nit1: --> enter the number you want 0 to ring at

 

[luv2ski]

have the vendor who installed it fix it

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[twmoody]

This is the best forum going.

I was able to get the 0 to work by changing the NCFW to an extension. Now my problem is if the calling user doesn't hit any key when dialing into the main number it goes to a message that I don't know what it is.

What dicates where the caller will be forwarded to if they don't press a key. This is a switch that was moved from another location and this sounds like a greeting from the old system.

The main greeting is composed with Meridan Mail. I can find it from Voice Administration->Voice Services Administration. 0 is set up as an ACDN. 2000 is set up as ACDN. 2000 is what the caller gets when they dial the main number.

thanks for everyone's help in advance..