How do I make the following ACDN forward to a 800 Number instead of ringing on a TN

[gsdelong]

DN 5199
CPND
NAME Reservation Queue
XPLN 23
DISPLAY_FMT FIRST,LAST
TYPE ACDN
SUPY ACID 5110 TN 004 1 04 02 KEY 06
ACID 5110 TN 004 1 04 02

What I want is for when a call is transfered to 5199 the call is transfered to 888-888-8888.

Is this possible

Thansk for any help in advance.

Greg

 

[Firebird Scrambler]

It look as if 5199 is actually a ACD Queue. You might need to check / change the NCFW prompt because it could be that no agents log into it anymore.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[gsdelong]

Okay now we are getting to the root of the problem. Thank you very much Firebirdscrambler.

We used to use Symposium to manage a call center it was way over sold and we only every had 4 "agents" at the most.

The symposium server has been off line for a year or more.

Given the above is there anyway to do what I want?

I understand I will loose all the call center features

Greg

 

[mlozoveanu]

Phantom 5199 with DCFW to what number you want.

 

[Firebird Scrambler]

I'd just try and enter in the required number against the NCFW prompt in LD 23. Make sure that you add in your access code first, which tends to be e.g. "9".

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[gsdelong]

mlozoveanu any chance you could break this down for a computer guy

 

[gsdelong]

Any chance this prt from Load 23 helps?

ACDN 5199

TYPE ACD
CUST 0
ACDN 5199
MWC NO
DSAC NO
MAXP 15
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 10
FRT 2
SRRT 12
SRT 30
NRRT
FROA NO
NCFW 0
FNCF NO
FORC NO
RTQT 6
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 10
TOFT 120
HPQ NO
OVDN 5198
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 5
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC YES
NDFL
DAL NO
RPRT YES
IVR NO

 

[gsdelong]

firebirdscrambler thanks for the input also. I am getting close just need a little more nudging

 

[gsdelong]

Okay I resolved this issue with another approach it seems the calls were going into the cue through our voicemail system, I rerouted it there.

Thanks for your help

Greg