How do I enable live monitoring of the operator? 1

[acuratsx]

I have a request to enable live monitoring to monitor the operator.

Is this possible? I'm running a G3rsi VOIP enabled, thank you.

 

[inerguard]

check the COR on the console. Let's say it's 14. and the extension number of the console is 6016.

do a "ch cor 14" and look for the

Can Be Service Observed? y

Make sure this says "Y"

Now use the fac for service-observe on the 6016 (console extension). You need to make sure the COR of the phone you're trying it from has the

Can Be A Service Observer? y

parameter set to "Y"