hello everyone. I need some advice or help with a problem. I have an Option 11C that uses a PRI for DID/DOD in route 1 with ACOD 9. I also have a "messgenet system" that is connected to the option 11C via a T-1 DID. The messagenet system is used for automated messages to be put out over the i-house loudspeaker system and also send the same messages to LCD message boards. So far this all works fine.
The problem is that they want to allow the Messagenet system to access the DID/DOD lines in route 1 to deliver messages to cell phones and home phones.
When the system tries to dial out on route 1 (ACOD 9), the call rings directly to the operator onsite and never makes it out of the system.
My question is: Is there a restriction setting I need to check to allow the t-1 DID(messagenet) to access extenal dialtone on route 1 (AOCD 9)? any help is appreciated.
BYW, the route that the T-1 DID messagenet in on is route 35 and the PRI DID/DOD (main outgoing from the site) is on route 1.
The problem is that they want to allow the Messagenet system to access the DID/DOD lines in route 1 to deliver messages to cell phones and home phones.
When the system tries to dial out on route 1 (ACOD 9), the call rings directly to the operator onsite and never makes it out of the system.
My question is: Is there a restriction setting I need to check to allow the t-1 DID(messagenet) to access extenal dialtone on route 1 (AOCD 9)? any help is appreciated.
BYW, the route that the T-1 DID messagenet in on is route 35 and the PRI DID/DOD (main outgoing from the site) is on route 1.