How do I allow forward to external number? 2

[jrITguy]

Dear all,

Our Nortel Meridian PBX system is set to deny forwarding of calls to external phone numbers. Does anyone know how to enable this feature?

I have a couple of users who are out today and needs to forward their customer support lines to their homes. Any help would greatly be appreciated.

Thanks ahead of time!

 

[srmega41]

From the other post:

Set CLS to CFXA, then change the CFW key to allow for enough digits. (so if you do 7 digit calls, change to CFW 8, or 10 digits would need a CFW 11). You will also need to check in the CDB that you have CFF set. This says that the forwarding phone determines whether or not a call is forwarded based on the phones configuration or the trunk/line the call came in on.

Hope this helps,

Scott M.

 

[johnpoole]

ld 11
chg
2616
echg yep
cls fna cfxa
key 4 cfw 15

ld 15
chg
cdb
opt cff

that puts the ncos on the set, with opt cfo the ncos is on the inbound trunk..

john poole
bellsouth business
columbia,sc

 

[jrITguy]

Thanks for the replies.

I'm sorry but I fairly new to this system, but this is what I did.

I chg the 4 digit to 12 digits and also did the ITEM: CLS CFXA. I tested by using another four digit extension to call the forwarding number, and it did forward the call to another outside line. But, I tested it by calling with my cell phone, and instead of forwarding my call to the outside line, it said something about voicemail/operator and transferred me to the receptionist.

What do I need to do for me to use the outside line (my cell phone) to dial to an internal number (x####), and this internal number will be forwarded to my home number?

Thanks for all your help! I think I am almost there!!!

 

[johnpoole]

the only thing you missed is the ld 15 command.. in ld 21 prt cdb, look at opt's, it's toward the top.. change that to cff.. that is always a problem if a cfxa works internal but not if called from a trunk

john poole
bellsouth business
columbia,sc

 

[jrITguy]

Ok, this is what I did:

<<<
ld 21
REQ: prt
TYPE: cdb
CUST: 00
AML_DATA
OPTDNX
VSID
GP02
>>>>........and then....:
<<<<
ld 15
REQ: chg
TYPE: cdb
CUST: 00
AML_DATA opt cff
SCH0510 (so this is where I get stuck. I can't seem to change it)(all I know is that my OPT setting is at DNX, but I need to change it to CFF)
<<<<
What am I missing?

 

[johnpoole]

return down to opt, you need to change the options not the aml data

john poole
bellsouth business
columbia,sc

 

[johnpoole]

not at work to check

ld 15
chg
opt

john poole
bellsouth business
columbia,sc

 

[acewarlock]

Your trying to change the wrong thing.

No one said to change ld 15
REQ: chg
TYPE: cdb
CUST: 00
AML_DATA opt cff

ld 15
chg
cdb
opt cfo to CFF

 

[srmega41]

This is done in the FTR gate opener

ld 15

REQ CHG
TYPE FTR
CUST 0
OPT CFF

Using FTR at the type prompt will get you directly where you need to go.

Hope this helps,

Scott M.

 

[jrITguy]

I hit ENTER after the AML_DATA line but it goes into the ANI_DATA line, then the ATT_DATA line then the AWU_DATA line.

So I can't seem to get to the area that I can configure the OPT DNX to OPT CFF.


Scott,

With your way, I was able to get to the OPT line, so next to it, I typed in CFF. Is this the way to change it or do I need to type in a command? Afterwards, I went to ld 21, prt, to see the settings but its still showing OPT DNX. Does this means that it hasn't changed?

 

[acewarlock]

Prt the CDB and post here.

 

[jrITguy]

REQ: prt
TYPE: cdb
CUST 00

TYPE CDB
CUST 00
AML_DATA
OPT DNX
VSID
GP02
GP03
GP04
GP05
GP06
GP07
GP08
GP09
GP10
GP11
GP12
GP13
GP14
GP15
ANI_DATA
ANAT 111
ANLD 8000
ATT_DATA
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 4
CWUP YES
CWCL 1 5
CWTM 10 30
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 30
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 DL0
ICI 02 RLL
ICI 03 INT
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09
RICI
AWU_DATA
AWU NO
CCS_DATA
CCRS UNR
ECC1 UNR
ECC2 UNR
CNCS 0

>>>>there are 5 pages, but i only post 1, let me know if you want all 5<<<<<

 

[srmega41]

In LD 21, change the CDB response to FTR. That will print just the Feature options, which is where this is located. Did you test again? If you were able to input CFF, you should be good to go.

The OPT you are seeing is for a different set of options, Look at the OPT under the FTR for your change.

Scott M.

 

[jrITguy]

Scott,
I was able to input CFF next to OPT on the chg of ld 15. I called with my cell phone, but its still saying it will connect to voicemail. I then did the ld 21 with FTR response, and it looks like this:

>>>>REQ: prt
TYPE: ftr
TYPE FTR_DATA
CUST 00

TYPE FTR_DATA
CUST 00
TBL 0
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT AHD BIND BIXA BLA CFF CFRD
COX CPA CTD DBA DNX DSX
HTU HVA XBL IC1 IDP XLF
IHD ITG FKA LOA LRA MCI
MWUD PVCD REA RNA
RTR RTA ROX SBD SYA
TTAD VOBD CWRD HLPD HRLD
CXOD
DGRP 5
IRNG NO
PKND 1
DNDL NO
SPRE 2
PREO 0
BPSS NO
SRCD 0000
EEST NO
EESD NO
TTBL 0
MUS NO
ALDN
RECD NO
PORT 0
STCB NO
MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 000

<<<< call you tell based on this that it has successfully changed?

 

[jrITguy]

Scott,

I think that did the trick! It works now. It's just that when I changed the setting...waited a min, and tested it, it didnt' work. But 5 mins later I tried again and it worked. So I guess it needed time to allow the settings to take place.

I only want this feature (allow forwarding to external numbers temporarily). So I would like to lock our phone system down once those two employees come back from vacation (to prevent hackers to use our system to dial long distance). I will change the CFW 11 back to CFW 4 within ld 11. But in ld 15, where I changed to CFF, what should I do to lock our phone again? Do you have an idea what my initial settings was?

 

[johnpoole]

it was cfo, it shouldn't cause a problem.. what i do is remove cfxa

ld 11
chg
2616
x x x x
cls cfxd

even with cfw 4 and cfxa i can forward to 9, call my did and get dialtone, real simple hacker trick..

ld 81
lst
0
return down to feature

feat cfxa

that will give you a list of all stations that can call forward to a trunk.. and you need to give scott for his help on that one bro


john poole
bellsouth business
columbia,sc

 

[jrITguy]

Thanks srmega41 and johnpoole, you guys have been very great help!

Maybe you guys can help me on my other thread, "how to allow a supervisor to join an existing call