In most versions of software you change the routing in 'change ars analysis 1'. You can see where, if at all, the code is routed by doing 'list ars route [full phone number (including 1)]. Check out section 17 of the attached document.
Check the COR on both phones.
The FRL on the COR could affect it or Calling Party Restriction.
Be careful when changing the COR settings though. It will affect all extensions (including VDN's, trunks etc.) that have that COR. Better just to change the COR of the station.
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