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How can we display incoming calls?

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Metricsman

IS-IT--Management
Apr 20, 2012
3
US
How can we display incoming calls?
 
If there is any confusion about this question, what I mean is "Is there a way to display the customer's phone number when they call us?
 
In CCMA go to Configuration, Phoneset Displays add CLID# to the Configured display.
 
You would also have to make sure the phone company is sending this information over your circuits. If you do a trace of one of the calls in LD 80, you would see where the call came from, or alternatively, turn on D channel messaging and see if you see the information.
 
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