How can I recover some Phone Manager Pro functionality 1

[sayvandelay]

We recently upgraded our system and in the process were forced to One-X as Phone Manager Pro licenses are no longer available. Unfortunately, we lost two critical tools. We can no longer transfer a call directly to Voicemail. Even more critically, our Queued calls are not stacking for agents to see!!! They have no idea if there are zero calls waiting behind or 47! It's causing problems. Has anybody had this issue and solved it?

Thanks ;-)

 

[amriddle01]

1) Use the message button on the handset to transfer direct to VM or use a code #2XX for example.
2) This is what call centre software is for.. not phone manager

I am with you though.... OXP is a really rather poor in comparison to PMP. When you replace a product with something that was developed many many years after the original, you expect it to match and then exceed its predecessors capabilities, not fall short and impose limitations

 

[sayvandelay]

I know, it's total garbage how function hampered oxp is... Frustrating.

 

[TexasBear]

One-X has cost Avaya more money from potential accounts than they have saved in development costs of the old desktop client. I'm about sick of the discussion. :-(

 

[hairlessupportmonkey]

Use Chronicall and their Desktop app Agent Dashboard to see calls in the queue. You can also copy and paste a wall board widget direct to a users desktop. nifty stuff.



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