How can I keep a Hunt group ringing over 4 times?

[nooop]

I have 5 users assigned to a hunt group on rotary. I need to have the line ring each user 3 times before it goes to VM. I have the Queue if busy set, to 120, but how can I keep it ringing if no one answers?

I don't see where a hunt group is told to forward no answer anywhere?

Thanks in advance

 

[norstarboy125]

in HG programming it doesn't have a fwd no answer there is a overflow section that is where you will enter the dn of where you want the HG to go if no one answers.

 

[nooop]

Actually, routing calls to the HG DN with the auto attendant using a CCR TREE. Odly enough, if I dial the HG DN from a set, it rings and rings and rings. If it is transfered on a node in the CCR tree, it goes to VM after 4 rings. I am searching for the cause now. I really want to watch the super bowl so any help would be greatly appreciated.

Thanks

 

[nooop]

That overflow only applies to "if busy" actuall if all sets are in use, the overflow kicks in and queues the call for the selected time. But my issue is not on "if busy" it is when you call it.

 

[acewarlock]

Why not have all 5 phones ring at the same time? Why have it ring to a phones if there is know one to answer it.




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[nooop]

Actually, they are trying to share the load of calls. If it is set to broadcast, it is still going to voicemail, or bouncing to prime if i call the DID assigned to the HG.

What does work fine, is calling from a set. Works wonderfully. The problem has been determined while transferring. Either by a set transfer, or a AA transfer on the CCR tree.

Thank you

 

[ctelguy]

look at transfer callback setting, as far as the system is concerned, the call is being transfered from the voicemail if coming from a CCR Tree, if unanswered it would go back to the voice mail. Explains why a call directly to it works ok. Another trick I have used in the past is have calls go to another (second)Hunt group that rings on all sets in the original, give it a distinctive ring and users are aware that a call has gone unanswered in the first hunt group, sort of a "hey, there's a CALL here that needs to be handled" alert. Good luck

 

[nooop]

Callback settings? under global settings somewhere? looking for it now.

Thanks you completely understand my greif.

 

[ctelguy]

I can't remember exactly on the BCM....Telephony, features, ....it is a system programming parameter on the CICS/MICS....sorry I can't remember exactly where on the BCM

 

[nooop]

Found it, testing now.

Thanks

 

[cook1082]

You could of used Que instead of overflow then the timer would take over and yes the callback would have to be bumped up high.

 

[nooop]

Working now. Thanks for the good advice.