How can I get software keys for companion

[Hobbist]

I am installing two companion base stations on my MISC 4.1 XC and it is asking for software keys con anyone tell me how to go about getting these?

Thanks

 

[Arr]

Hobbist,
Are you in Canada or the U.S.?

PhM

 

[Hobbist]

I am in the US with a MICS 4.1 XC NA

 

[Arr]

Hobbist,
We are in Canada where no codes are needed. I think you will have to contact your vendor.

PhM

 

[Hobbist]

Thanks Arr,
I also have a canadian XL 1.0 software, but because of the difference in the NA base stations i get a SW error when I try to put the base stations in service.

Does anyone know who I can contact to get companion software keys, and if there is a cost?

Thx

 

[Arr]

Hobbist,
Your US base stations won't work with Canadian software and vice versa. The operating frequencies and RF output are different too.

Good Luck
PhM

 

[Roldan]

Hobbist,
There is definitely a cost, first off what part of the U.S. are you in? I haven't had to deal with Companion too much, so I'm not sure what exactly is involved I've only worked on them after they've already been installed. I do know that keycodes need to be purchased, though. You may want to find a Nortel Vendor in your area to help you out.

 

[Hobbist]

Thanks Roldan.
I'm in California, I have the UTAM code that has been accepted, and I have the companion labels which lists the number of portable credits, I even have activation codes, but the MICS may not be the original system ID thus it wont accept the activation codes.

Is there a way to get new codes based on the old ones?

BTW can I get a copy of the alarm codes.

tektip@tgrant.net

Thanks

 

[executone]

hobbist,

Have you tried reavaluation yet. You have to do this after you enter any codes. Also need to do if you change base-stations or handsets.

Good Luck!!