How can I forward my extention to an external number

[Anupnellip]

Hello ,

We have a meradian option 61c . I am not much of a pbx man,but recently our PBX admin has left & i am trying to handle what ever I can befor we get another one . Recently I had a request to transfer call to an external number like mobile etc . What do i need to do to make this possible.

Regards

Anup

 

[MG2005]

need to set the CLS to CFXA (call forward external allowed)

and set the phone NCOS (clas sof service) that allows trunk dialing and/or long distance, int's etc depending on where you're sending the call

also need to set the number/length CFWD digits allowed to at the least, the mimimum digits required (ie: CFW 16)

if you need to know the matrix of how to program this let me know

 

[srmega41]

First place to sart is to make certain the CFW key has enough digits for an oustside number, then set the CLS to CFXA.

The key would look something like:

KEY 5 CFW 12 9XXXXXXX

The number after the CFW is the number of digits it takes to make an outside call. This can vary depending on your location.

If you need more instructions on how to make these types of checks or changes, let us know.

Hope this helps,

Scott M.

 

[MG2005]

Ld 20
req = prt
dnb (extension of the phone you want to allow external FWD)
cust 0
dn XXXX (XXXX = extension of phone)
hit enter a few times until you get phone info returned from the PBX

note the TN of the phone and phone type/model

now:
req = chg
type = phone type/model
TN = TN of phone
echg = yes
item = cls cfxa
item = NCOS 7 (should be high level outcalling ability)
item = key X cfw 16 (x = CFWD key position on phone)
enter until out of phone config

 

[johnpoole]

always remember to check the cff cfo options if that call is coming in and going back out

john poole
bellsouth business
columbia,sc

 

[srmega41]

Nice catch John.

I forgot about that one.

Scott M.

 

[Anupnellip]

hello friends ,
That was gr8 response . I was able to resolve the issue .

thanks a lot

Regards

Anup

 

[madmonkeys]

Hey guys,

Im very new to Meridian and programming phones just to let you know.

Like Anupnellip says great response but I just need a little bit more clarification.

I have managed to enable the cls cfxa on an extension that I require calls to be routed out on. Can some now confirm on how to change the cfw setting so that enough digits can be entered to dial an outside line as it currently says "cfw 4" for the extension?

Would it then be a simple go the phone and dial #1 and then the number that we require it to go to like we would do if we were or does this have to entered into the meridian console?

The phone is type 500 and is a basic desk phone.

Hope this makes sence and you are able to help.

Nick

 

[srmega41]

In LD 10,

REQ  CHG
TYPE 500
TN   l s c u
ECHG YES
CHG  FTR CFW 16

The answer to the second part is yes, simply dial your FFC (#1) and then the number.

Scott M.

 

[madmonkeys]

Hey srmega41,

Thanks for the quick response.

I will try it out when I get to workin in the morning.

Cheers

Nick