How can i change the ringing tone of a m3820 with a plugged headset???

[Jolan]

Hello,


this is my first thread and i´m very interested in your answers.
How can i change the ringing tone of a m3820 with a plugged headset?
I have changed the required prompts, but when a plantronics headset ist plugged in, there is only the standard ringing tone.
Question:
Is that problem only with plantronics headsets or is it allways?

Thanks a lot


Joachim

 

[roupe]

What prompt did you change? in which overlay?

 

[Jolan]

Hi Roupe,


i had changed in overlay 20 in the cls promt the parameter drg.
There are 4 different ringing tones.

Thanks

Joachim

 

[Guest_imported]

do they only use this phone in europe?

 

[Guest_imported]

do they only use this phone in europe?

 

[TBuster]

Hy Jolan,

When ever you plugged in an Headset in an 3820 you get an Peep as the Ringing tone. To change this go to load 20 and change the promt FITD/FITA in the cls for this Phone.

 

[Jolan]

Hi TBuster,


thank you for answering.
I ´ve just searched for this prompt in the configuration of the telefone.
But FITA is already prompted.

Do you have another idea?

Thank you!


Jolan

 

[Reusser]

With Rls 25 you have the following in CLS

BFEA Boss Secretary Feature Enhancement Allowed
(BUZZ) Buzz basic-24
RNGI Apply ringing when idle but off hook
RNGB Apply ringing when idle but off hook or busy on the
other line

Try chging to RNGB or RNGI - BUZZ is the default

 

[Jolan]

Hi Reusser,


thank you for your answer, but do not have Rel. 25, only Rel. 23.47.
Soon we will upgrade our system and then i´ll try.

Joachim