How 2 redirect internal call to a different ext?

[Zu56]

Hi all,
I have Definity G3 si v12
A customer requests that external and internal calls to the same station be separated. Since the number is well known by public, we do not want to change it. I can add another number and set up a bridge appearance on the station, but this will require to notify all in-house departments about the change.
Is there a way to redirect the call to this extension, dialed within the house, to a different one for which I will set up a bridge appearance?
Thank you
(When people dial ext 1111 it goes to ext. 2222)

 

[AvayaTier3]

# station 1000 has one coverage path 178, but different calls based on criterea
# will go go coverage points in coverage path 178. If the calls do not meet the
# criterea in coverage path 178, they will go to the next path 179 and if the
# calls do not meet the criterea in coverage path 179, they will go to the next
# path 180.
list station 1000

                                  STATIONS

         Port/    Name/                       Room/         Cv1/ COR/    Cable/
Ext      Type     Hunt-to             Move    Data Ext      Cv2  COS     Jack

1000     01B0701  Honea, Rhonda                             178  1
         7434D                        no                         1
--------------------------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179.
change coverage path 178                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 178
                                                  Hunt after Coverage? n
                       Next Path Number: 179      Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             n              n

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: r1                Point2: h10               Point3:
      Point4:                   Point5:                   Point6:
--------------------------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179. Outside calls
# will go to coverage points in coverage path 179
change coverage path 179                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 179
                                                  Hunt after Coverage? n
                       Next Path Number: 180      Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             n              y

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: h10               Point2: attd              Point3:
      Point4:                   Point5:                   Point6:
--------------------------------------------------------------------------------
# If send calls is active on station 1000 calls will not go to coverage points
# in coverage path 178. They will look at next coverage path 179. Inside calls
# will go to coverage points in coverage path 180
change coverage path 180                                        Page   1 of   1
                                 COVERAGE PATH

                   Coverage Path Number: 180
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             y              n

COVERAGE POINTS

    Terminate to Coverage Pts. with Bridged Appearances? n

      Point1: attd              Point2:                   Point3:
      Point4:                   Point5:                   Point6:
--------------------------------------------------------------------------------

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[Tolson]

If you have ISDN trunks then you could use the incoming trunk mapping to reassign the external number to another extension on the switch.

 

[telcoguy]

You could do a remapping on the incoming numer if you wanted,

on old releases:

change trunk-group 1                                           Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     9   123456789         9     5001                      5000

on more recent releases;

change inc-call-handling-trmt trunk-group 1                    Page   1 of   3
                       INCOMING CALL HANDLING TREATMENT
 Service/      Called    Called      Del Insert           Per Call Night
 Feature        Len      Number                           CPN/BN   Serv
 public-ntwrk    9  123456789        9   5001
 public-ntwrk    9  12345            5

In the example shown you will just simply route the incoming number to a diffrent stattion, or even a VDN number.
Second line in the 2nd example shows you can also wildcard this.

 

[COSltd]

Simplest way is linked coverage paths as detailed below. Station is set with coverage path 1 which only has y set in the outside call column. If call is external it will follow this coverage path. However if it is internal it will route to Next Path Number and look at cover path 2, similarly setup but routing call only on internal calls to a different answer point.


COVERAGE PATH

Coverage Path Number: 1
Hunt after Coverage? n
Next Path Number: 2 Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? n y
Don't Answer? n y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? n y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c1 Point2: h99 Point3:
Point4: Point5: Point6:
--------------------------------------------------------------------------------



COVERAGE PATH

Coverage Path Number: 2
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y n
Don't Answer? y n Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y n

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: c2 Point2: h99 Point3:
Point4: Point5: Point6:
--------------------------------------------------------------------------------

Hope that helps.

John

 

[Zu56]

Everybody, thank you very much for the ideas. The one with coverage path worked great for my needs.
The solution from telcoguy gave me ad idea on how to handle unwanted incoming calls that we occasionally get here.
Thank you everybody!
Great place to get help.