Hour - engineer rate after certifications.

[ZebrAYA]

Our company has been more than two years tweaking with the IPO systems.
But we have been without certs.

We are now running for the ACA certification.

Avaya surely must have a hour-engineer official rate for Communication Manager.
But does it have an official rate for Avaya IP Office line?

or an approximation...

I’m asking for the rate that customer must pay, not rate that’s payed to the IPO geek at all.

(The cert should improve the relationship between customer and IPO provider, and make the geek work more worthy.)

Thanks


[Always Close your threads for avoiding other people to entangle]

 

[kflounders]

I don't think that Avaya has any such minimal hourly rate to charge customers. If anything I would imagine they would have a minimal price to charge for hardware, but they do not have that either. The closest thing they have is NPL or National Price List which is the basis that distributers use to charge BPs, but it again has no bearing on where the price is set for the customer. You can sell a $300 NPL phone at $10 or $30,000.

 

[ZebrAYA]

mr Flounders
thanks for your post.

I agree about the NPL.
But its not a secret that the Avaya Business drives more and more to be a service rather than a product, and thats a global trend in the market.

more and more products, are just licenses.
less in the IPO backplane and more on the server PC

So in some cases you will sell nothing visible but a service.
That's why I guess about the hourly rate, or completed task rate.
Since the more complex the solution, the more complex the installation, configuration and maintenance.




[Always Close your threads for avoiding other people to entangle]

 

[BobNukem]

There is no "official" hourly rate that I have heard of. I think hourly rates are determined more by your location than any certifications you may have. Most customers really have no idea what the Avaya certifications mean. Certifications are great marketing tools e.g. our company's technicians are all Avaya certified experts. However, when a customer has a problem, they only care if you arrive promptly and fix the problem quickly.

I am not trying to minimize the importance of getting as many certifications as possible. I think they are good for the technicians and the company they work for but I don't think they necessarily drive the hourly rate.

 

[jamie77]

I think hourly rates come down to what ever you can get away with

If your call out rates are high customer won't use you as there are others out there that can do it for less. Some will stay if you give them the service your high price should get them.

If your call out rates are too low you will go bust!!!!!

Somewhere in the middle pays the bills and keeps customers happy.

I have come accross a wide variety of pricing with different companies. All in the same area, doing the same thing.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[kflounders]

My accountant told me a story about a baker who sold bread for $10 a loaf and would sell 10 a day making $100. He raised his rates to $15 a loaf and found that 30% of his clients told him to go pound sand.

End result is he is selling 7 loaves for $15 a loaf for a total of $105. He is making 5% more for doing 30% less. The rates will be whatever the market will bear, but do all Avaya BPs a favor and keep the hourly rates up.

 

[amriddle01]

Also they are paying to cover what might happen not just for the work your doing at the time, anyone can upgrade a sytem but when it goes wrong and you fix it..that's what they are paying for, it's how much you value your time.

ACS - IP Office Implement

 

[djuplift]

I want to know what the average hourly rate is for Techs with an ACS.

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+

 

[amriddle01]

Ours depend upon the customer, our biggest get a much better rate, smaller ones: min site visit £120 and £100 ph after.

ACS - IP Office Implement

 

[djuplift]

I was asking how much should the tech be getting paid?

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+

 

[amriddle01]

We get a fixed salary not an hourly rate, so makes no difference to us. Also varies from one end of the country to the othetr here (UK), Just search the job sites for the best indication.

ACS - IP Office Implement

 

[Notsetinstone]

ACA,ACS,ACE, it doesn't matter. Taking the tests don't make you a good tech. All they do is set you apart from those who don't have them. While the cerifications are in some way a good indicator of you knowledge, it in NO WAY is an indicator of real world experience with the product.

So for me, what I am willing to pay someone based on the feeling I get from them based on questions I ask specific to setting up and maintaining an IPO during an interview. Out of 10 questions I ask, I'm luck to get 4 or 5 correct answers on the first go round without them stammering for an answer.

Oh, and in todays world, don't every say on an interview "ah, give me the manual and I can figure anything out. " The customers won't pay for you to read the manual anymore. Those days are gone.

In today's world you need to come ready to play.

 

[TomMills]

Notsetinstone, i semi agree, but if you think about it, its very unrealistic for someone to know the product inside out off the top of your head. can anyone honestly say they dont use the manuals or presh F1?

i only take the tests to freshen up, keep my accreditation, and learn the new bits, lets face it they are hardly taxing or anywhere near a real world scenario, i dont even have my aca yet purely because i dont have the time to do my CTP or whatever it is, but that doesnt stop me earning very good money for my age (23 if your interested) but i am also on a salary, and nbased in london which naturally drives it up a bit.

i agree with Amriddle about the time value thing, if you think you are worth X amount, and you can back it up, then you are worth that much, and if clients are confident in you as an engineer, they will pay whatever you ask,

out of interest what would the ten questions be?

 

[Notsetinstone]

I talking about basic stuff. I have to look stuff up every day, multiple times a day. But if I ask you how do you make these 3 line ring to that group and you have to look it up, move on.

 

[TomMills]

lol see what you mean

 

[Notsetinstone]

I've already given you one, I won't give them all but her are 3:

How do you set up VM transfer on both 4.0 and pre 4.0 systems.

How wold you instruct a client on how to change the VM password for a user.

Make a group mailbox go to a specific users mailbox.

See not too hard. But I love the answers I get.