Hotel with SV8300. Wants extensions with specific restrictions and abilities. 1

[tellyphoney]

Good Day. I have a Hotel with an SV8300. The customer wants to have some phones able only to dial 911 or 9-911; able to dial '0' for Operator; but unable to dial outside the Hotel in any other way, and unable to dial room phones.
I am thinking Tenant service is the way to go, with LCR built for that new Tenant with only 911 developed as an allowed string, and the phones in question being the only phones in that Tenant; but past that I am lost.

 

[OzzieGeorge]

it would probably be less work to just create a class of restriction that suits

 

[belevedere]

The trick here is the restriction of room to room calling. I think tenant programming is the way to go. You can restrict TNT to TNT calling in CMD 63, and set up a separate LCR program to restrict outbound calls. Make sure that the ATTCON is programmed for both tenant groups, or they will not be able to call 0.

 

[tellyphoney]

I have been reading my LCR Cheat Sheet from NEC, but it seems to indicate that I would need to develop a different digit for callout for that new Tenant, since '9' is already used by the rest of the system. Is that valid ?

 

[belevedere]

No, within LCR you can break it out to tenants. 8A4005>1000-1015 = tenant pattern. The tenant pattern send it to a route pattern table. From there you can set up toll restriction.

 

[tellyphoney]

I received my SV8300 certification last week. I have been scouring the books and the PC Pro DB, and it looks like there is no ATTCON per se. Appears only to be two front desk phones with DSS Consoles assigned to them. As of now every phone in the place is Tenant 01. I am thinking setting the Front Desk phones to Tenant 02, with no restriction to Tenant 01; and setting the phones in the common areas that should be only able to dial 911, to Tenant 03. Set a restriction for Tenant 03 to Tenant 01 (Room Phones) but no Restriction to Tenant 02 (front desk phones). Then all that remains is to develop an LCR plan. maybe. What about the trunks tenanting ?

 

[tellyphoney]

Maybe I should put the trunks in tenant 02 as well ?

 

[belevedere]

Trunk tenanting is done through LCR programming.

 

[tellyphoney]

So far things have been mostly good. had a couple "gotchas" where features quit working since Front Desk phones were put in a different Tenant than the room phones.
1. This one I figured out on my own; music on hold stopped working as set previously, and calls put on hold were hearing an internal music source. This has been identified and corrected.

2. Name display of the room phones has ceased on the Front Desk phones. What is the name of this feature so that I can ferret it out of the docs ?

Thanks as always ....

 

[belevedere]

Station names is done in CMD 770. PCPro makes it easier to do with the GUI VS. command line.

 

[tellyphoney]

Yes, I see the name assignment for Stations in CM770. I don't know where the setting is for allowing name display across Tenants. SInce the Front Desk phone were put in Tenant 02, they no longer display the Station Names from sets in Tenant 01.

 

[belevedere]

Verify CMD 620 ATT GP 0 has all of your tenants assigned. A reboot may be required if changes are made.

 

[tellyphoney]

I checked it and see '1.(def : not handled' for all tenants, for all four groups. Not sure if this applies, because the Front Desk phones are not actual ATTCON consoles, but Multiline Sets with DSS/BLF Consoles.

 

[belevedere]

Then 620 does not apply. Do you get names within TNT groups? Are all of the names assigned to primary extensions, or virtual extensions?

 

[tellyphoney]

All the names worked in Tenant 01 before the changes. Then I put the front desk phones in Tenant 02 and the names from Tenant 01 stopped appearing - only extension number.

 

[belevedere]

It's beginning to sound like that is the way it works as per specs. I cannot find any reference to the combined front desk/tenant/names feature. I suggest opening a ticket with NTAC. If they don't know, request they test it in their lab.