Hot Desking not working 1

[daveybc]

IPO 9.0.3 Preferred with VMPro 9.0.3

User is configured with login code 0000

When trying to hot desk, we get an error on login (via short codes or through Features softkey method) on 9611G as follows....Login Failed: No License Available

Plenty of IP endpoint licenses available. Able to login/logout, just not a different extension...hot desking (no lic required, login code required).

 

[holdmusic34]

Check sys status> licenses> licenses in use. Is reserve ip endpoint license selected against the extension tab?

ah, what's the point?

 

[TouchToneTommy]

Is it a brand new extension, and is there an H.323 extension that matches the number you're logging in as?

 

[hairlessupportmonkey]

I would try upgrading to the latest Service Pack 9

ACSS - SME
General Geek

 

[ShekharBhanot]

unable force login for the user & than try

 

[daveybc]

Thanks for the feedback. I always like to follow up on my posts and note what has happened. Unfortunately, I have not tried the suggested options just yet as the phone for logging in / logging out is a remote phone so it is at the customer's home. I am going in later this week and will check licensing in the control unit. However, hot desking itself doesn't require any licensing and the 9611G VOIP phone is working as the default ext. at his home so I don't see how it could be working as the default ext. without an IP endpoint license. I am trying to determine whether it is acting as a non-registered phone, which I understand won't hot desk. However, the customer says the phone shows the User Name "X at Home" and "ext." when he calls his own default ext at home, as well shows both when he calls the remote extension from the office, which indicates to me it is a registered phone (which it was registered before it went to his home).

As for being a new ext., this was a new install so the H323 user was manually created first, followed by the prompting to create a matching H323 ext., which was done for all extensions. We are using the "base extension" number for login/ logout. Am I missing something there ? I never had "force login" turned on. What I am wondering now is whether the "extension logging in from the office" also has to be enabled as a "remote" extension ? To slightly further complicate matters, because the phone is remote and the client had a network conflict with their HTTP / port 80, we changed that to 1.1.1.1 to get the phone to load up and work as the default extension. The Call Server IP address is set to the IP Office. VPN set up. Would this HTTP setting affect hot desking ?

If this method won't work based on the above, I'm considering implementing internal twinning for this office and home extension. The idea is for him to present as his office extension in all cases and have access to his call log, history, etc. As well, he wanted to make sure he would be able to return to his office extension at the office even if he forgot to logout at home (which hot desking allows but Follow me here doesn't). However, with the internal twinning, I would need to either "logout" his home extension or put it into DND when he leaves home so it doesn't ring there when he's not home (other people would be bothered by the ringing at home) and he can still always be his office extension. However, this doesn't seem as ideal as hot desking for this purpose.

Any further suggestions or clarification on what to look for prior to my site visit would be most appreciated.

 

[daveybc]

Also, could User Rights affect hot desking ? His office ext. user rights is separate from all the other users in the office, including his home phone which is part of all the other users, User Rights. I understand phone type doesn't matter as it will try to apply button assignment as best as possible. Home phone is 9611G and office phone is 9641G.

Again, please note, the error when attempting to hot desk is "Login Failed: No License Available"

 

[daveybc]

Thanks to those who offered some suggestions. Hot desking problem solved. The customer had a complex network environment for setting up his remote phone that prevented us from setting it up successfully via the internet. The customer ended up creating a VPN and getting the phone to work without us enabling VPN firmware on the phone. The conflict was with the HTTP setting and port 80 as this was already being used in their network and changing the port 80 wasn't an option for them. The customer ended up reconfiguring his home router using tomato software. As I mentioned, we set the HTTP to 1.1.1.1 and the Call Server to the IP Office IP address on his home home. Shows as a VPN extension under SSA.

Now, the problem was with the hot desking...saying Login Failed: No License Available. We originally set up the home ext. as a "remote worker" and I never changed the Manager programming required AFTER he got his home phone working. So, make a long story short, I enabled the same "remote worker" capability for his office extension and now it works! A little quirky, but a work around that worked !

I offered to disable the remote workers and work on enabling the VPN firmware on the telephone, but the customer didn't want to spend any more time tweaking his network and VPN settings since everything was working great. Thankfully, his still has 1 spare license to use for the future as well.

 

[derfloh]

But it makes sense. Remote Worker is user based, not extension based. So the hot decking user becomes a remote worker if he logs in into a remote extension.

So you can see VPN (Site to site or IP Phone VPN client) is the more flexible way.