We have a problem with calls being "too loud" from one of our location:
Background:
Location # 1 (Main Location) BCM 50 SW Ver. 1.00.2
Location # 2 (Branch) BCM 50 SW Ver. 2.0.2
Location # 3 (New Branch) BCM 50 SW Ver. 6.0.2
Network is T1 MPLS with a CIR of 256kbps at the branch locations and 756kbps at the main location. TTCP shows that throughput averages about 600kbps.
We have been IP trunking between the Location # 1 and Location # 2 for two years with no issues.
I believe that we have been using the H.323 protocol (doesn't look like the Main Location Software Rev Level supports SIP)
We brought Location # 3 on-line and are having problems with HOT 4-digit dialed calls between Location # 3 and Location # 1. It appears that 4-digit dialed calls between Locations #2 and # 3 are fine. Calls between # 1 & # 2 continue to be fine.
The call sounds "HOT" only from the perspective of the user at Location # 1. From Location # 3, everything sounds good (very clear, appropriate volume). Originating the 4-digit dialed call from either location results in the same call quality. Some people in Location # 3 talk "softer" than others --- it is generally the Loud talkers that cause the problem to be heard at Location # 1.
I've tried playing with the Codecs a little bit, and also with the Jitter Buffer Setting. Adjusting the CSU LBO does not appear to be an option as we are using the LAN for this trunking.
Any advice? I've worked with CICS / MICS for about 5 years, and now these BCM's for almost 4 years, but I'm a bit apprehensive about upgrading. Will bringing Location # 1 up to current rev. level solve this issue?
Thanks in advance
Background:
Location # 1 (Main Location) BCM 50 SW Ver. 1.00.2
Location # 2 (Branch) BCM 50 SW Ver. 2.0.2
Location # 3 (New Branch) BCM 50 SW Ver. 6.0.2
Network is T1 MPLS with a CIR of 256kbps at the branch locations and 756kbps at the main location. TTCP shows that throughput averages about 600kbps.
We have been IP trunking between the Location # 1 and Location # 2 for two years with no issues.
I believe that we have been using the H.323 protocol (doesn't look like the Main Location Software Rev Level supports SIP)
We brought Location # 3 on-line and are having problems with HOT 4-digit dialed calls between Location # 3 and Location # 1. It appears that 4-digit dialed calls between Locations #2 and # 3 are fine. Calls between # 1 & # 2 continue to be fine.
The call sounds "HOT" only from the perspective of the user at Location # 1. From Location # 3, everything sounds good (very clear, appropriate volume). Originating the 4-digit dialed call from either location results in the same call quality. Some people in Location # 3 talk "softer" than others --- it is generally the Loud talkers that cause the problem to be heard at Location # 1.
I've tried playing with the Codecs a little bit, and also with the Jitter Buffer Setting. Adjusting the CSU LBO does not appear to be an option as we are using the LAN for this trunking.
Any advice? I've worked with CICS / MICS for about 5 years, and now these BCM's for almost 4 years, but I'm a bit apprehensive about upgrading. Will bringing Location # 1 up to current rev. level solve this issue?
Thanks in advance
