Hosted Exchange, voicemail to email suggestions 1

[Telecomboy]

I have a client that has a Merlin Magix R4 with a Merlin Messaging R4. They had an on-site exchange server and were utlizing voicemail to email through Unified Messaging software available for the Merlin Messaging. Now, they decided on a hosted email provider and I cannot get the voicemail to send an email to their inbox anymore (I realize that they cannot synch, but I should be able to forward an email according to the docs via smtp). I have searched the site and I can't find anyone who has done this successfully either. Anyway, does anyone know of a good voicemail that would send an email to a hosted exchange server and would work with the Merlin Magix R4?

 

[telecomtekperson]

I have used Mailtraq on a local server for a relay to the email server.

http://www.telemanuals.com

http://www.telemanuals.com/forum

 

[kwing112000]

i had this with a partner a few weeks ago. i tried using SMTP out to the provider and it would not work. we even loaded Windows SMTP on a local server with relay out to the provider. we ended up loading exchange on a local server and using it to forward out to the provider and it works great.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[jukeman1]

I am running unified messaging in the configuration that you are wishing for. There were a TON of road blocks, but I got through them.

1st: you must uninstall unified messaging, and re-install it, in the non-eschange mode.

2nd: I use AT&T U-Verse for my ISP, so I had to create a mail user with U-Verse and use it as the sender (U-Verse would not allow a non-U Verse sender to send mail over their service). SO, I have every mailbox that is set up for unified messaging use the same e-mail address as the sender.

3rd: U-Verse had port 25 blocked by default (this is the SMTP sendmail port), and port 25 is the ONLY port that the unified messaging software can send on. So I called U-Verse to open port 25 transmission. This took about 1 minute, as the first tech that ansered the phone knew exactly what I was asking for.

Finally, I had to adjust my McAfee virus protection software to ALLOW port 25 transmission (the default is blocked, to prevent mass mailing worms from sending mail).

Of course, your meriln mail and the PC running Unified Messaging must be on the same network, same dafault gateway.

Prior to U-Verse installation, I was using Bellsouth.net DSL; they were not so tight on the originating e-mail address, matching their service.

I've been using Unified messaging in this mode for a very long time, and it is VERY reliable. It will take much trial and error on your part to get it set up, but it is worth the effort. I receive my notifications in my mailbox, and on my Blackberry SECONDS after a message is left on the voicemail. Overall, AT&T's unified messaging is a great, low cost, reliable solution.

I do have some additional notes about the logfile and what the result codes mean, if you need them. I don't have the info here, but if you need it, please reply, and I'll get it out here in the next 24 hours.

 

[Telecomboy]

That would be great. It would be huge if I could get this working without the addition of third party software.

 

[SYQUEST]

Jukeman1,

You should compose your experience into an FAQ for the forum, that way anyone and everyone can reference it by selecting FAQs at the top instead of having to search thru various posts over time.

Just a thought...

....JIM....

 

[jukeman1]

Folks, My sincere apologies for the delay, but circumstances were beyond my control... Here are the "STATUS" codes that you will find in the log file: I'll try to figure out how to create a FAQ also and put them there. I'm not terribly familiar with posting on this site, I generally use it as a reference..

Status Description

0 GOOD TRANSMISSION

1 Error connecting to host
2 Bad user name
3 Unable to connect to server (I think?)
4 Bad user name or password
8 Connection lost
16 Not connected
18 Invalid session
21 Message deleted
32 Windows sockets error
64 Unexpected error
128 Error creating thread
256 File I/O error

I hope that I'm not too late to help you with these.