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Host Server problems 1

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mikesh27

mikesh27

Technical User
Sep 5, 2004
67
GB
Is it only me or is anyone else having server problems today? I use for 3 of my sites and although I find they go do down for about 30 - 60 minutes every few weeks, it's been down for five hours so far today?

Using these guys for cheap ASP.NET hosting - maybe bad move!! They're complete crap when it comes to dealing with problems.

What's reasonable in terms of days between failure on host servers nowadays. Who are reliable, support ASP.NET and reasonably priced?

Thanks for any advice.

Mike

 
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Sorry to state the obvious, but are you sure your host is down and it's not a problem with your ISP? I only ask this because you mention that the other host was down as well.

To answer your original question, outages happen to every host no matter even if they have the best hardware and network, any host that tells you otherwise is lying.

The way to tell a good host is how they deal with and communicate with customers about problems.

Hope this helps

Wullie

Fresh Look - Quality Coldfusion Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell
 
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Thanks Wullie, but definately not my ISPs.

I run two networks here, one with Demon as ISP, the other with BT. It was only my web-hosting.uk sites down, I've got others hosted by pickaweb (I use for PHP). I find these guys brilliant and would recommend them to anyone. I think it was coincidence that dc-hosting was down as well. All of back on now.

I had problems with several other servers last week, as did several friends and clients.

Thanks for confirming about the hosts, it just 5 hours downtime did seem excessive.

Thanks,

Mike

 
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5 hours IS excessive, and I'd be asking why, my host had a CPU burn out, and it only took them 1 hour to find the fault, fix it and get everything back online.


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Sometimes, when my code just won't behave, I take it outside and make it listen to britney spears music, and when it comes back it's really well behaved. I wonder if it's suffering from post tramatic stress syndrome now..
 
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Further checks lead me to believe it went down at 1pm and was resolved EIGHT HOURS LATER!

The standard reply I got to my email from Web-Hosting.UK was:

Hi

Due to reasons beyond our control, our system occured exceptional downtime this afternoon. We have discovered that there was a network routing problem with our uplink provider between Ireland and the UK, This has now been resolved and we thank you for your patience.

Best Regards,

Jonny Munn

I've only been using Webhosting-UK for a couple of months and only experienced one hour KNOWN downtime in eighteen months of being hosted by Demon. Has anyone else had similar problems with them? I really do want to give them the benefit of the doubt, but I would soon change our suppliers for ABC Computer Solutions if computers kept breaking down.

Thanks,

Mike



 
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DaRNCaT said:
5 hours IS excessive, and I'd be asking why, my host had a CPU burn out, and it only took them 1 hour to find the fault, fix it and get everything back online.
Click to expand...

I'm guessing you don't run any servers? How can you possibly say 5 hours is excessive without knowing what happened?

A DDOS attack could have been hitting their network and I'll challenge anyone to tell me they know they could recover fully from that in a tiny amount of time.

I'm not saying 5 hours is acceptable for any type of issue, but without the details behind the problem you cannot say it is excessive.

Hope this helps

Wullie

Fresh Look - Quality Coldfusion Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell
 
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Wullie,

The reasons they gave me are listed in my last post, ie. a network routing problem with our uplink provider between Ireland and the UK...

I would have to say I believe them as their mail servers were down at the same time. I know I'll get problems whether I'm paying £100 or £1000 a year for 5 domains.

I'm new to this, you provide a hosting service, what is considered reasonable time between breakdowns nowadays.

Thanks,

Mike

 
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Mike,

I saw the reason provided in your post but those statements were made before you posted it so they did not know the reasons behind it.

Akamai's DNS servers got hit by a DDOS a few months ago that effectively took some of the top sites offline. (Microsoft and Google to name a few) so you can understand money is not an issue and anyone can be affected by problems.

There is no such thing as a reasonable amount of time between breakdowns, things happen and you can only take preventative measures to cut down the risk. A server could go a year without any problems at all or you could have 2 outages in one day.

Your host is probably using a third party datacenter (DC) rather than their own, so any routing problems are outwith their control. The DC are notified of the problems and work to fix them, it does take time. You also need to note that those routing problems could have been caused by a third party, which adds another layer of difficulty to the issue.

Hope this helps

Wullie

Fresh Look - Quality Coldfusion Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell
 
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I'm guessing you don't run any servers? How can you possibly say 5 hours is excessive without knowing what happened?
Click to expand...

No I don't, sorry if I offended you. I guess I've just been blessed with my hosting, which is run by a small company, owner operated, who honestly bend over backwards to make things work right. The one time they had a major long outage they gave a months free hosting to those affected.


----------------------------------------
Sometimes, when my code just won't behave, I take it outside and make it listen to britney spears music, and when it comes back it's really well behaved. I wonder if it's suffering from post tramatic stress syndrome now..
 
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Next time do a trace route and maybe you can see where the problem really is.
 
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I'm in Ohio, US, and used McAfee Visual trace.
Took 111ms to trace to your domain.
 
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Mike,

You should contact your host and let them know that your traceroutes are timing out. They seem to still have a routing issue when the request hits London Level3.

I know there are a few providers having similar issues recently with Level3 so providing them with a few traceroutes should help them to either reroute the traffic off Level3 or take some other similar action.

Just for reference, I tried traceroutes from both the UK and US and both time out with the last hop being:

Code: 
212.113.3.30 so-6-0.metro1-londencyh00.london1.level3.net

Hope this helps

Wullie

Fresh Look - Quality Coldfusion Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell
 
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Apologies if this is a stupid question, but I'm still new to this.

However, if I do a tracert to troubleshoot a LAN or WAN and it fails to complete, I know I've got no network.

Why, when I can't complete a tracert on my website, I can still get into the sites quickly, even on a freshly started PC? It's not a problem at my end, as I can get thru' to my other sites (hosted by pickaweb) in 22 hops.

Wullie, what are you using to tracert? If Windows, why would McAfee complete and not Windows?

Thanks,

Mike



 
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Mike,

The routes a connection takes vary between different networks.

Imagine driving between 2 places, there are different ways that you can drive which will still take you there. Your host should have connections to multiple backbone providers which is like having options of taking any route.

When I run a tracert from the UK and also from our servers in the US they all take the Level3 route as the network sees this as the fastest route. When Dave runs a traceroute, he could be going through another provider, let's say Verio which means it does not go through Level3 hence avoiding the problem router.

On an off-topic note, while checking into this I just noticed another problem that you should request your host to fix. Your host has no RDNS entry set for their mailserver which means your mail is likely to be bounced from many providers including large networks such as AOL.

Hope this helps

Wullie

Fresh Look - Quality Coldfusion Hosting

The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell
 
Upvote 0 Downvote
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