Holiday routing

[RGarcia87]

Is there any kind of holiday routing based on date that can be programmed into the vector's?

 

[hayw00d]

I'm not sure what release this was made available on, but if it's enabled you can access the holiday table by keying 'change holiday-table' and entering the table you want to modify.

If you can't run that command, go into 'display system-parameters customer-options' and look on page 5 or so and look for "Vectoring (Holidays)" to see if it's enabled.

You can then tie it into a vector by using syntax similar to the following:
02 goto step 26 if holiday in table 1

Hope that helps.

Best regards,
Jason

 

[BIS]

It was available as of R9.

 

[lopes1211]

To be complete, it's available as an option with "call center release 9". As with the PBX shown below, You can have an R10 PBX running R6 call center. Do a "disp syst cust" and look at the top of page 6 to find the call center release prior to looking for the feature activation.

display system-parameters customer-options Page 5 of 9 SPE A
CALL CENTER OPTIONAL FEATURES

Call Center Release: pre-8.1

ACD? y PASTE (Display PBX Data on Phone)? y
BCMS (Basic)? y Reason Codes? y

BCMS/VuStats Service Level? y Service Observing (Basic)? y




-CL

 

[RGarcia87]

I can display but not change 'cust-options'. Do I have to purchase this feature?

 

[hayw00d]

You won't be able to change the customer-options page. You can only view it

Only Avaya or your vendor can actually change it, as far as I know. Someone on this forum referred to it as the "money page" - nothing could be further from the truth!

Regards,
Jason

 

[RGarcia87]

Ok, we got the holiday routing activated, but, how do I use it in a vector? Hayw00d, I tried the syntax you mentioned and it doesn't give me the option of 'holiday'.

 

[marcell55]

Are you sure that in "disp sys cust" the "Vectoring (Holidays)" is turned to yes. If so, Hayw00d's syntax would be correct.

goto step 10 if holiday in table 1

To change the holiday tables, the command is "change holiday x" (where x is the table number...you should have 10)

 

[RGarcia87]

I figured it out. I was trying to change the vector in CMS, but it doesn't allow you to. It allows you to do holiday vectoring in the switch.