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Holiday Routing in Switchvox

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djuplift

IS-IT--Management
Jan 9, 2008
573
US
Anyone know a good way to set this up or have a link to a document that details setting it up?

ACA - IP Office
ACSS - SMEC (IP Office)
APSS - SMEC (IP Office)
JNCIA-EX
JNCIA-ER
JNCIA-FWV
Convergence+
 
Not sure about Switchvox, but using the FreePBX GUI, I set up a time group called Holdays. At the first of the year, go in and define each of the holidays. Create a generic IVR or announcement that tells the caller you are closed in observance of the holiday. Route calls to the Holiday Time condition first. If it is a holiday, the caller gets the message, if not the call proceeds normally. This just has to be setup once a year.

I assume Switchvox has a similar setup.
 
Yes after spending some time on it, it appears to work exactly like that.

ACA - IP Office
ACSS - SMEC (IP Office)
APSS - SMEC (IP Office)
JNCIA-EX
JNCIA-ER
JNCIA-FWV
Convergence+
 
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