caper11752
IS-IT--Management
Hello,
I'm trying to figure out why when I run an agent report vs a skill report that holdcalls are greated on the agent report when compared to the skill report. Any ideas? I've looked at the definition of holdcalls in the cms definitions but it didn't help.
I'm trying to figure out why when I run an agent report vs a skill report that holdcalls are greated on the agent report when compared to the skill report. Any ideas? I've looked at the definition of holdcalls in the cms definitions but it didn't help.