Hold Recall / Prime Set / Group of Phones

[tyslep]

I have MICS 6.1. When a held call ends up a the prime set (under lines) I'm trying to make a group of phones ring. I've tried assigning Answer DN of the prime set to the group of phones - NOPE. I tried creating a hunt group (707) and assign 707 as the prime set - NOPE the system won't accept 707 as a set. Any other ideas for a work around?

 

[gforce9]

You could make the prime set a kitchen phone (or another infrequently used phone), turn aux ringer 'on' for that set, and connect a bell in a common area for all to hear.

 

[RikRodgers]

Pickup group to make things simple with gforce9's suggestion, or set up a 7100 in a central location for the ring to be heard in lieu of the ringer.

I think Prime set should accept a HG as an entry, though.

 

[clidpri]

go to where you would change the internal operator
when they press 0. you can make that any station and see if it takes the hunt group 707.
that is where the on hold rings to by default it's 221 etc.

 

[clidpri]

i think that is per station in capabilities is where you change the operator for pressing 0 try 707 there

 

[clidpri]

it's direct dial under System programing is where you can change from 221 to 707. I know that will accept 707. you can have more than one direct dial station. capabilities is where you can assign a digit to call the direct station. default for all stations is 0

so if i am 224 and direct dial #2 in System programing is 223. and my digit is 5 in capabilities, intercom 5 will ring 223. if i put a call on hold and forget about the caller then it might ring 223.

I have never tested that before. worth a try

 

[joelunchpail]

Not sure why you would want to do that any way
I usually turn off drt to prime . I had a customer who had me back several time because they thought one of their trunks was dropping calls.
The guy in the shop would put a call on hold or transfer to another department and forget it. It would eventually transfer to the receptionist, but by then the caller had hung up and when the receptionist would answer what she thought was a new incoming call. She would just get dead air, and blame the phone co (me) for an incoming line that was always cutting off her customers. Totally convinced that she was losing thousands of dollars.
I think that was before DS, but I still think that call backs should go to where they came from. otherwise customers end up being transferred all over the place because no-one knows where they have been or how many times they have been transferred.

I know the customer is always right but sometimes they need a little push in the right direction.