Ho Do I hard reboot an IPO?

[Florchita]

Hi,

Yesterday I made a configuration change and I rebooted the IPO, and since then I could not receive any call, but I can dial out with no problems.
If somebody dials in, It takes like 10 seconds to answer, with a busy tone.
I know this is an error of the IPO, but the solution of the Avaya web page is a "hard reboot". What is that?

 

[davea2]

I would cycle the power

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[Florchita]

I've done that...and still happens

 

[JeSTeROCK]

What configuration change did you make ?

 

[Florchita]

I just made a name change, and merge the configuration.

 

[IPGuru]

Avayas advise is to erase the config & start again (oh what a supprise!)

If you can still access the IPO then I would double check all the line settings are correct (especialy incomming group ID as OG are fine)

also check that you still have incomming call routes correctly routed to the required destination, the IPO does most of its processing on NAME not number & name changes do not necessarily get updsated in incomming call routes