hms400 mailbox hangs up after password

[phonetech2012]

I have one staff mailbox that we cannot retrieve the messages from. When we input the mailbox password, the system just hangs up. If I put in a wrong password or a wrong extension the system lets me know, so I am pretty sure we are using the right password.
If I need to delete and add this mailbox, or reset the pin, is this easy enough to outline the steps on here so I can walk someone through it onsite?
Thank you

 

[curlycord]

Which Callpilot are you talking about? CS1000 or CP100/150 or BCMCP



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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[phonetech2012]

It is a HMS400 rls 2.0

 

[curlycord]

Sorry mate, I missed that in your subject line.....I dont know that one.


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[357951258]

Delete and add is not possible ?