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Historical Reporting

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mattb025

mattb025

Technical User
Feb 20, 2003
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Does anyone know of a report withing symposium or OTM that can tell you the average call times for calls that are transfered within a call center.



I read somewhere that "Data pegging for CALLSTRANSFERED IS NOT IMPLEMENTED FOR THIS RELEASE"

 
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Hi,
If the call is transferred to a cdn from wich it goes to a primary script and then to a skillset it is possible.
 
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