Historical Reporting display not working on some

[krayrr]

I have SCCS 4.2 and Web client 4.02. Some computers will not display a historical report while some will. Not sure what is causing this and any help would be appreciated.

 

[Skaret]

The SWC client use "Crystal Report Control Viewer" to display reports to screen. This viewer is downloaded automaticly to IE. Sometimes it does not! To see if it is downloaded - see Tools -> Internet Options -> Settings - View Objects.

If it is not listed, there is probably some interactions with DLLs on your computer. Check if you are using any form for Crystal Reports on these computers. I had this problem on a computer that used CR in an application.

 

[krayrr]

Thanks for the help

 

[ccastillo]

Skaret, did you have to remove the applications using Crystal Reoprts in order for the Web Client to function properly?


Thanks In Advance,

 

[krayrr]

I removed crystal reports from the machines. Then I remove any object connected to symposium web in the objects area, closed the browser, opened browser and let it re-download everything. Then reinstalled Crystal Reports. That worked on all the machines that we had problems with.

 

[ccastillo]

Krayrr,

Thank you so much for clarifying. I'll try it today and let you know how it went.

Thanks Again,