Hi everyone,
I am looking for any advice for setting up Call reporting software on the Hipath 4000. We are currently running V5, and will be upgrading to V6 in the next few months (if it makes any difference).
I spoke with our sales rep, who put me in contact with a company called Comview. The Sales pitch seemed to be ok, however the prices seems to me to be outrages.
I dont really care about all the cost accounting crud, more over we want to be able to log calls to / from extensions for archival purposes (we're a medical company).
Do any of you have a recommendation for alternatives? Any free / open source software that would work? Is there any special configurations that need to be done on the 4k to set it up? Or is it like a Mitel or Panasonic system that you can connect to a rs232 port and capture the streaming data?
Any help you can provide would be greatly appreciated.
Thanks!
1rkm1
I am looking for any advice for setting up Call reporting software on the Hipath 4000. We are currently running V5, and will be upgrading to V6 in the next few months (if it makes any difference).
I spoke with our sales rep, who put me in contact with a company called Comview. The Sales pitch seemed to be ok, however the prices seems to me to be outrages.
I dont really care about all the cost accounting crud, more over we want to be able to log calls to / from extensions for archival purposes (we're a medical company).
Do any of you have a recommendation for alternatives? Any free / open source software that would work? Is there any special configurations that need to be done on the 4k to set it up? Or is it like a Mitel or Panasonic system that you can connect to a rs232 port and capture the streaming data?
Any help you can provide would be greatly appreciated.
Thanks!
1rkm1