High level access to Panasonic TDE? 3

[raist3001]

We are having some issues with SIP disconnects and our current setup with TDE systems. Our SIP provider blames the ISP, the ISP blames the SIP provider and I am stuck trying to weed this all out.
PBX logs show SIP server disconnect, data link failure, then data link established. The data link will take about 5 minutes to re-establish a SIP connection.

Panasonic is able to log into the PBX with a high level account in order to change the Registrar re-sending interval to 30 seconds so it does not take so long to re-connect.
Does anyone know what account they use in order to do this?

On the NS 700, this option is available to INSTALLER.

 

[raist3001]

Thanks Ingy but that password does not work for me. I get an INVALID PASSWORD OR MODEL TYPE error. I am in the USA.
Your UMC shows Region 000-000
Mine is Region 002-002

 

[ingy500]

Use the same password... INSTALLER
OR.... If the site allows us to call me to face
Leave your name here

 

[raist3001]

INSTALLER does not work. The re-sending option is not available to INSTALLER. In the above picture you are entering *PCCKXTDA* instead of INSTALLER.

 

[ingy500]

Are you able to enter INSTALLER

 

[raist3001]

Yes I can connect using INSTALLER

 

[ingy500]

*PCCKXTDA* same INSTALLER
Why not login

 

[ingy500]

Can be accessed via TeamViewer

 

[raist3001]

I'm so confused. I get an INVALID PASSWORD OR MODEL TYPE error when I use *PCCKXTDA* instead of INSTALLER.

 

[ingy500]

There is no password to pcckxtda
same installer !!

 

[raist3001]

Where am I putting *PCCKXTDA*??

 

[ingy500]

 

[raist3001]

But I just showed you in the picture that I attached that *PCCKXTDA* is not working.

 

[ingy500]

OK
Open the software without PBX...?

 

[ingy500]

There is a space in your line that you

 

[raist3001]

Nope, no space. *PCCKXTDA* does not work in the US.

 

[ingy500]

Select this

 

[raist3001]

Wouldn't I need to install the region free UMC and not the US based installer?

 

[ingy500]

Change the password to 1234 in installer

 

[raist3001]

I am not using INSTALLER to log into the developer account or SALES level.
I need the programming code for the USA - *PCCKXTDA* does not work in America.

 

[raist3001]

Does anyone have the developers code or sales code for America? Or the multi region install of the UMC?